[AccessD] OT: VNC client doesn't display

I just wanted to add, I stumbled upon logmein which is a web based
remote tool.  There is the free version which will do everything you
would want to do to support a single computer.  There is also the paid
version (more bells and whistles and allows for more connections/users),
however for a single computer the free one will do just fine.
https://secure.logmein.com/go.asp?page=products_free It is web based so
you can take over a computer from anywhere by going to the website,
logging in and seeing a list of the computers you support then simply
take it over using the browser.

I tested it from home to work and vice versa, with Syagte firewall on
both machines.  It worked very easily.  Again I only did 1 test with it,
as my company got the VPN working therefore didn't need it so I don't
have any working knowledge of performance and such.  To my knowledge
there are not any Trojans, adware, or spyware involved.. 

Maybe someone on this list can add any experiences they've had with this
tool as I think John would be interested as would I and potentially
others as well.  

Rich 

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Kath Pelletti
Sent: Thursday, April 21, 2005 9:05 PM
To: Access Developers discussion and problem solving
Subject: Re: [AccessD] OT: VNC client doesn't display


John - I struggled getting VNC working for some clients (and I still
haven't succeeeded with some) but for most I just had to permit VNC
through their  firewall, which you've done and then on my PC completely
shut down ZoneAlarm to let it through. For now shut down ALL firewalls
(as opposed to just changing the settings) to see if that is the
problem.

If that isn't any help then I would go to
http://www.realvnc.com/lists.html and subscribe to their VNC forum so
that you can then post a question - I have found them quote helpful.

HTH
Kath


  ----- Original Message ----- 
  From: John W. Colby 
  To: 'Access Developers discussion and problem solving' 
  Sent: Friday, April 22, 2005 1:18 AM
  Subject: [AccessD] OT: VNC client doesn't display


  I am trying to setup VNC to run on my sister-in-law's computer so that
I can
  do tech support.  Windows XP Home on her machine, Windows XP Pro on my
  laptop.

  I set up no-ip.com so that there is a dynamic tracking of her IP
address.
  I set up the server on her machine and it seems to be running.
  I set up the firewall to do port forwarding to her machine
  I run the client on my laptop and attempt to connect to her machine.  

  I have a couple of issues, but the immediate issue is that the client
runs,
  doesn't give any error message, but also doesn't pop up the login
screen,
  nor display anything at all.  If I look in Task manager, VNC Client is
  running in the Processes tab but NOT in the Applications tab.  If I
try to
  start it again, connecting to her machine, ANOTHER copy of the VNC
viewer
  opens, does not display, but appears in Task Manager.  If I run it
again,
  and connect to a client where I VNC in all the time, ANOTHER copy
opens,
  displays the login screen, and allows me access to the desktop of my
client.
  Thus it appears that it is something to do with connecting to the
server on
  her machine.  

  I run Sygate personal on both my Laptop and on her machine.  It has
been in
  place and functioning on both machines for months.  IF I try to log in
to
  her machine with the firewall running, I get a "can't find the host"
kind of
  message from VNC, so I know that the VNC requests are getting out to
the
  web, through the No-IP translation, back to her router, THROUGH her
router,
  and are blocked by Sygate if it is running on her machine.  That in
itself
  is the other problem since I have VNC.EXE listed in Sygate as
"allowed", but
  I need to tackle one problem at a time.  I disable the Sygate router
on her
  end and then the VNC client I am trying to connect just silently
connects
  but will not display.

  Does anyone have a clue what is happening here?  I have tried to find
these
  symptoms on Google but come up empty.

  John W. Colby
  www.ColbyConsulting.com 

  Contribute your unused CPU cycles to a good cause:
  http://folding.stanford.edu/


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