[AccessD] Retainers (was: Converting . . .)

William Hindman wdhindman at dejpolsystems.com
Tue Jun 30 14:34:26 CDT 2009


...it doesn't ...I vary the expiration date based on what I expect the 
client to use ...if he's a 10 hr per month type guy and wants to buy 120 
hrs, I'll give him a year ...the 60 hr per month type gets 90 days ...I 
never do less than that.

William

--------------------------------------------------
From: "Max Wanadoo" <max.wanadoo at gmail.com>
Sent: Monday, June 29, 2009 6:25 PM
To: "'Access Developers discussion and problem solving'" 
<accessd at databaseadvisors.com>
Subject: Re: [AccessD] Retainers (was: Converting . . .)

> Yes, me too.
>
> William....just a quick answer please.
>
> How does 30/60/90 hours map to x/y/z lapsed days.
>
> Is it 30 hours lapses after 30 days, 60 hours - 60 days, etc?
>
> Max
>
>
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Dan Waters
> Sent: 29 June 2009 23:20
> To: 'Access Developers discussion and problem solving'
> Subject: Re: [AccessD] Retainers (was: Converting . . .)
>
> Aaah!  I was thinking in terms of XX Hours/month!
>
> I'll look for the old newsletter.
>
> Thanks!
> Dan
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of William Hindman
> Sent: Monday, June 29, 2009 5:05 PM
> To: Access Developers discussion and problem solving
> Subject: Re: [AccessD] Retainers (was: Converting . . .)
>
> 1) What is, "... the expiration date on the unused retainer,..."
>
> "The retainer billing rate begins upon our receipt of a check for the
> number of hours quoted and ends upon consumption
> of the hours purchased or 90 days after date of receipt
> of your check, whichever is first."
>
> ...I've never had to use the expiry date but its there so that clients 
> don't
>
> get lazy
> ...its just part of the deal to get the discount rates
>
> 2) If you've arranged for a retainer of 30 hours, how do you handle if 
> they
> want you to do 50 hours?  Or only 10 hours?
>
> ...I offer them a block of hours in 30/60/90/120 hour increments ...its
> their choice, not mine.
> ...but I also offer a further discount from normal billing with each 
> larger
> increment
> ...not much but the psychology is there and in their face
> ...I monitor their hour consumption and always give them a new bill
> before their hours have expired ...less than 30 hours just isn't worth it
> for me
>
> ...note: You might want to reread the old dba newsletter ...I did a 
> business
>
> column in the first edition
> that covered pricing strategies, most of which still applies even though 
> its
>
> years old now ...now that I
> think about it I really should delete it ...I was inundated by questions 
> at
> the time and never made the
> mistake of listening to Susan's entreaties to write another.
>
> ...its not that I mind questions, just that I hate answering the same 
> thing
> over and over :)
>
> William
>
> --------------------------------------------------
> From: "Dan Waters" <dwaters at usinternet.com>
> Sent: Monday, June 29, 2009 4:57 PM
> To: "'Access Developers discussion and problem solving'"
> <accessd at databaseadvisors.com>
> Subject: Re: [AccessD] Retainers (was: Converting . . .)
>
>> Hi William - now I'm really hooked!
>>
>> Couple questions:
>>
>> 1) What is, "... the expiration date on the unused retainer,..."
>>
>> 2) If you've arranged for a retainer of 30 hours, how do you handle if
>> they
>> want you to do 50 hours?  Or only 10 hours?
>>
>>
>> Thanks!
>> Dan
>>
>> -----Original Message-----
>> From: accessd-bounces at databaseadvisors.com
>> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of William 
>> Hindman
>> Sent: Monday, June 29, 2009 2:20 PM
>> To: Access Developers discussion and problem solving
>> Subject: Re: [AccessD] Converting Customers to VB.Net (was: Pollon
>> Access2007)
>>
>> Dan
>>
>> ...you never know until you ask, eh ...if I do work for a client on a
>> pretty
>>
>> regular basis, I now suggest the retainer basis to him ...I give him a
>> substantial hourly discount and bill him for 30/60/90/120 hours "upfront"
>> ...bill is due when submitted ...if he doesn't pay promptly, all hours
>> worked are at regular rates.
>>
>> ...it levels my income flow considerably, I never have to dun an 
>> otherwise
>> good customer, and ...think about it ...the client is more inclined to
>> actually use you if he's already paid for your time ...and if you put an
>> expiration date on the unused retainer, what used to be the most 
>> difficult
>> part of the sell now becomes much easier.
>>
>> ...not every client is a prospect ...but since I almost never do any 
>> fixed
>> fee work ...it works for more than you'd think.
>>
>> ...a client put me onto it ...just flat out asked if I'd ever considered
>> working on a retainer basis ...didn't have a clue what he meant but we
>> discussed it and I worked out some numbers and there its been ever since.
>>
>> William
>>
>> --------------------------------------------------
>> From: "Dan Waters" <dwaters at usinternet.com>
>> Sent: Monday, June 29, 2009 10:20 AM
>> To: "'Access Developers discussion and problem solving'"
>> <accessd at databaseadvisors.com>
>> Subject: Re: [AccessD] Converting Customers to VB.Net (was:
>> PollonAccess2007)> Hi William,
>>>
>>> A Retainer . . .  Excellent!  I could only wish.
>>>
>>> The argument of upgrade to VB.Net vs. upgrade to next version of Access
>>> is
>>
>>> a
>>> good one.  I'm also finding that some of my customers who didn't
>>> originally
>>> plan to expand beyond their LAN, now want other company branches to use
>>> the
>>> system on their WAN.  So do we use Access on Citrix or Access/ADP or
>>> VB.Net?
>>> My suggestion will be VB.Net to avoid future Access upgrade cost and 
>>> also
>>> uncertainty of the Access changes that MS will be making.
>>>
>>> Thanks!
>>> Dan
>>>
>>>
>>> -----Original Message-----
>>> From: accessd-bounces at databaseadvisors.com
>>> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of William
>>> Hindman
>>> Sent: Monday, June 29, 2009 3:23 AM
>>> To: Access Developers discussion and problem solving
>>> Subject: Re: [AccessD] Converting Customers to VB.Net (was: Poll on
>>> Access2007)
>>>
>>> Dan
>>>
>>> ...everyone is different ...look at the monster machines jc's clients 
>>> pay
>>> him to play with :)
>>>
>>> ...my road to VS was through the web ...a major client wanted to convert
>>> his
>>>
>>> website from static html to a data driven one using the data in his
>>> Access
>>> app ...I wanted no part of web work being perfectly happy working with
>>> Access, so I recruited another AccessD'r I knew did web work to do it
>>> ...but
>>>
>>> then the client's ISP got real picky about some dlls that he wanted to
>>> use
>>> and the client got antsy about turning his data over to a third party
>>> ...so
>>> I wound up doing it myself ...never again.
>>>
>>> ...I bought a 3rd party tool that was supposed to be the end all in Asp
>>> development ...big mistake ...I got the site running but just barely
>>> ...so
>>> in desperation I turned to the new VS5 Express tool that MS had just
>>> released ...it was free after all ...and I've never looked back ...the 
>>> VS
>>> Web Developer Express Edition was a joy to use and .net turned out not 
>>> to
>>> be
>>>
>>> all that hard to learn even for an old codger like me ...and the client
>>> was
>>> happy.
>>>
>>> ...as for Access app conversion to VS, you have to understand that I'm 
>>> on
>>> retainer with most of my clients and pretty free to experiment ...so 
>>> when
>>> a
>>> client's office manager choked on the Office 2007 upgrade changes I
>>> started
>>> moving his apps ...still on A2k3 with a lot of his stuff but the new
>>> stuff
>>> in VS has him smiling (and his office manager) ...then another client
>>> wanted
>>>
>>> a major upgrade and I sold him on VS8 vs A2K7 and so far so good ...the
>>> majority of my work is still in A2k3 but now I can demo apps in both and
>>> the
>>>
>>> sell on VS8 vs A2k7 is pretty easy
>>>
>>> ...I focus on the roi in VS and SQL Server Express vs the costs of
>>> upgrading
>>>
>>> to 2007 ...a ten employee office upgrading to O2007 is looking at a lot
>>> of
>>> money invested in training and conversion costs (jc isn't exaggerating
>>> the
>>> screen real estate problems and training issues at all) ...and in my
>>> case,
>>> it doesn't cost them a great deal more to go the VS route and they end 
>>> up
>>> with a lot more flexibility ...things they just could not do with Access
>>> and
>>>
>>> Office are now just a matter of how badly do they want it.
>>>
>>> ...I'm a long way from being proficient in VS8 Pro or SQL Server but its
>>> like back in the days with Access 2 ...you look, you ask, you try and
>>> eventually something works ...and every so often the light bulb gets a
>>> dim
>>> glow :)
>>>
>>> ...hth
>>>
>>> William
>>>
>>> --------------------------------------------------
>>> From: "Dan Waters" <dwaters at usinternet.com>
>>> Sent: Sunday, June 28, 2009 8:05 PM
>>> To: "'Access Developers discussion and problem solving'"
>>> <accessd at databaseadvisors.com>
>>> Subject: Re: [AccessD] Converting Customers to VB.Net (was: Poll on
>>> Access2007)
>>>
>>>> William,
>>>>
>>>> I've just gotten started learning VB.Net - and VS 2008 is a pretty nice
>>>> tool.  So is VB intellisense.  I think that MS is trying hard to make 
>>>> VS
>>>> 2008 a tool that developers will like.
>>>>
>>>> But how did you get your customers to convert?  Did you convince them 
>>>> to
>>>> pay
>>>> you?  I have three customers I would eventually like to convert - could
>>>> sure
>>>> use some pointers!
>>>>
>>>> Thanks!
>>>> Dan
>>>>
>>>> -----Original Message-----
>>>> From: accessd-bounces at databaseadvisors.com
>>>> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of William
>>>> Hindman
>>>> Sent: Sunday, June 28, 2009 6:32 PM
>>>> To: Access Developers discussion and problem solving
>>>> Subject: Re: [AccessD] Poll on Access 2007
>>>>
>>>> ...lol ...did it hurt that much? :)
>>>>
>>>> ...the thing that really blew me away is when they announced that the
>>>> Access
>>>>
>>>> Development Team had been moved out from under the SQL Server group
>>>> which
>>>> was slowly killing it and into the Office products group ...I track 
>>>> most
>>>> of
>>>> the relevant MS blogs and they certainly gave us promises that
>>>> everything
>>>> would now change for the better ...especially for developers ...that
>>>> they
>>>> could now deliver all those things that we'd asked for over the years
>>>> but
>>>> never got ...like an updated DAO ...fixes to longstanding problems
>>>> ...transaction fall back ...a reliable JET engine that didn't corrupt
>>>> every
>>>> time a user nic flickered ...yada, yada, yada ...and reading back
>>>> through
>>>> those early blogs I'm certain that was their intent.
>>>>
>>>> ...then the Office products management got involved ...and all the
>>>> developer
>>>>
>>>> promises went out the window one more time ...Access was an OFFICE
>>>> product
>>>> by god and it WOULD by god conform with OFFICE ...so instead of a new
>>>> dao
>>>> engine we got a ribbon ...and OFFICE users needed more focus on macros
>>>> ...REAL OFFICE PROGRAMMING don't you know ...so we got more macros for
>>>> users
>>>>
>>>> ...now THERE is something I use every freakin' day ...macros ...bloody
>>>> cretins and I'm being nice, I am :(
>>>>
>>>> ...jc mentioned the tabs ...too confusing for OFFICE users eh, get rid
>>>> of
>>>> such silly stuff, eh
>>>>
>>>> ...bug fixes? ...hey, lets ADD a few ...nobody really uses this for 
>>>> real
>>>> databases so we won't waste any quality time fixing or testing it, eh
>>>> ...just make it pretty and look like the rest of OFFICE ...ta da!!!!
>>>> ...look
>>>>
>>>> everyone ...ACCESS 2007! ...and it has a ribbon just like a REAL Office
>>>> product, it does.
>>>>
>>>> ...I lived through the fiasco that was Access 95 ...stayed with Access
>>>> 97
>>>> until Access 2003 finally got it right ...and my intent was to stay 
>>>> with
>>>> Access 2003 until they released A14 with fixes for all the crazy sh*t
>>>> they
>>>> did with Access 2007
>>>>
>>>> ...but no, that's not to be ...the blogs say its here to stay ...A14
>>>> will
>>>> give us a "better" ribbon, "better" macro tools, etc, etc ...and
>>>> apparently
>>>> no one is looking at updating dao anymore ...and of course, they 
>>>> promise
>>>> to
>>>> fix the bugs ...just like they promised for every previous version
>>>> ...yeah,
>>>> right :(
>>>>
>>>> ...in the meantime, a client pushed me off the high board into the .net
>>>> pool
>>>>
>>>> ...damn near drowned but I got paid well for learning it and hey!
>>>> ...Visual
>>>> Studio 8 is the developer tool that Access could have been but never
>>>> will
>>>> be
>>>>
>>>> ...I'm moving all my work there client by client ...some have to be
>>>> dragged
>>>> away from Access kicking and screaming but I'm a pretty big boy ...so
>>>> like
>>>
>>>> I
>>>>
>>>> said, A2003 is it for me ...the guys at VS are Microsofties who 
>>>> actually
>>>> like developers.
>>>>
>>>> ...they don't insult me ...and I'm into that :)
>>>>
>>>> William
>>>>
>>>> --------------------------------------------------
>>>> From: "Jim Lawrence" <accessd at shaw.ca>
>>>> Sent: Sunday, June 28, 2009 6:10 PM
>>>> To: "'Access Developers discussion and problem solving'"
>>>> <accessd at databaseadvisors.com>
>>>> Subject: Re: [AccessD] Poll on Access 2007
>>>>
>>>>> I do not believe it.... I am agreeing with John and William; AND AT 
>>>>> THE
>>>>> SAME
>>>>> TIME. It seems that all developers, who really make their living by
>>>>> doing
>>>>> development work, have the same song book.
>>>>>
>>>>> Jim
>>>>>
>>>>> -----Original Message-----
>>>>> From: accessd-bounces at databaseadvisors.com
>>>>> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of jwcolby
>>>>> Sent: Sunday, June 28, 2009 9:51 AM
>>>>> To: Access Developers discussion and problem solving
>>>>> Subject: Re: [AccessD] Poll on Access 2007
>>>>>
>>>>> Steve,
>>>>>
>>>>> Give it a fair go?  Hmm... I have work to do.  Do you mean spend the
>>>>> weeks
>>>>> required to figure out
>>>>> how to do what I can do without even thinking (it's called muscle
>>>>> memory)
>>>>> with the previous version?
>>>>>
>>>>> Well, like I said, I have real work to do.  I am a sole proprietor, I
>>>>> earn
>>>>> all of the money for my
>>>>> house, if I don't do real work my kids don't eat.  I do not want to
>>>>> spend
>>>>> the time to completely
>>>>> relearn Access because some twit decided that I just need to do that
>>>>> and
>>>>> too
>>>>> bad for me.
>>>>>
>>>>> What would you tell GM if they tried to sell you a Camaro with the
>>>>> accelerator as as a joystick in
>>>>> the center console, the brake a pushbutton on the console, the lights
>>>>> as
>>>>> a
>>>>> knee switch, the
>>>>> windshield wipers as ... well you get the picture (I HOPE!  Hmmm...
>>>>> maybe
>>>>> not?)  THAT is precisely
>>>>> what Access has done to the PROGRAMMER INTERFACE with Access 2007.
>>>>>
>>>>> The POINT is that for 15 years Microsoft has given us Access, with all
>>>>> of
>>>>> the hot keys, all of the
>>>>> menu items, all of the database tabs.  We learned that, we memorized
>>>>> that,
>>>>> we programmed it to
>>>>> muscle memory.  Suddenly, for no reason other than some nebulous
>>>>> "sharepoint
>>>>> server will make it all
>>>>> better" crapola, it changes.
>>>>>
>>>>> WHY?  You steadfastly refuse to answer that Steve.  WHY?  What is the
>>>>> POINT
>>>>> of moving everything
>>>>> around?  I want YOUR ANSWER STEVE, WHY MOVE THE WORLD AROUND and 
>>>>> refuse
>>>>> to
>>>>> allow the programmer to
>>>>> get his environment back?  And don't EVEN try to feed me some nebulous
>>>>> "sharepoint will make it all
>>>>> better" crap!
>>>>>
>>>>> The POINT is that they are doing the same thing to the interfaces of
>>>>> all
>>>>> the
>>>>> other Office
>>>>> applications, which are by and large USER APPLICATIONS in their own
>>>>> right.
>>>>> It makes sense for those
>>>>> apps, IF this new ribbon stuff actually improves productivity (and I
>>>>> will
>>>>> take a pass on commenting
>>>>> on that).  The POINT is that they want Access to look pretty like Word
>>>>> and
>>>>> Excel.  Well whoopty
>>>>> frickin doo!  So now we have a pretty Access.  Which I promptly have 
>>>>> to
>>>>> turn
>>>>> off to get the ACTUAL
>>>>> APPLICATION to fit on the screen again.  HMMMMMMM!!!!!!!
>>>>>
>>>>> But Access is decidedly NOT an office USER APPLICATION.  Ask a "USER"
>>>>> what
>>>>> 3rd normal form is and
>>>>> enjoy the deer in the headlights look you get back.  Ask the "USER"
>>>>> what
>>>>> a
>>>>> PK is, a FK is, an ADO
>>>>> recordset is, a DAO object model is, what a recordset, querydef, 
>>>>> hmm...
>>>>> I
>>>>> could go on and on.
>>>>> Access, from the beginning was about storing DATA in a logical,
>>>>> CONSISTENT
>>>>> manner, and the USER
>>>>> hasn't a clue.
>>>>>
>>>>> Oh yea, we now get sharepoint server, which is all about lists, I
>>>>> remember.
>>>>> Everything is a list
>>>>> and nobody needs real tables anymore.  Tell that to the SQL Server
>>>>> guys,
>>>>> the
>>>>> ORACLE guys.  Tell that
>>>>> to your BANK, your auto manufacturer, or for that matter to GOOGLE.
>>>>>
>>>>> For that matter tell that to my client in Bloomfield, Ct where we 
>>>>> start
>>>>> with
>>>>> Policy holder, policy,
>>>>> claimant, claim, benefits, benefit details (Parent through great great
>>>>> great
>>>>> grandchild) and that is
>>>>> just the beginning of a DATABASE APPLICATION (let me repeat that)  A
>>>>> DATABASE APPLICATION, that
>>>>> completely runs a disability insurance claims center.  It contains 150
>>>>> TABLES, ALL OF THEM
>>>>> RELATED...  Primary keys, foreign keys, all of that stuff that will
>>>>> magically not be needed I assume
>>>>> with sharepoint server?
>>>>>
>>>>> Tell my client BTW exactly what of all the magical glitz and glitter
>>>>> makes
>>>>> 2007 soooooooo worthwhile
>>>>> that they need to upgrade, especially when the same old bugs that I
>>>>> have
>>>>> been telling MS about are
>>>>> still there. TEN YEARS LATER the same bugs are still there but we have
>>>>> a
>>>>> ton
>>>>> of magical glitz and
>>>>> glitter.
>>>>>
>>>>> Do you get the idea that I am irritated?  Do you get the idea from the
>>>>> general response to this
>>>>> thread that I am not alone?
>>>>>
>>>>> C'mon Steve.  The move to 2007 is a PITA to the guy that does Access
>>>>> for
>>>>> a
>>>>> living.  And now... I
>>>>> have to keep the old because most of my clients already have that (and
>>>>> are
>>>>> refusing to move in
>>>>> DROVES I might add) and learn the new just because some TWIT thinks it
>>>>> is
>>>>> "better".
>>>>>
>>>>> My ASS!
>>>>>
>>>>> Ahhhooooommmmmmm.... thisiswhatIdoforaliving....
>>>>>
>>>>> Ahhhooooommmmmmm.... thisiswhatIdoforaliving....
>>>>>
>>>>> Ahhhooooommmmmmm.... thisiswhatIdoforaliving....
>>>>>
>>>>> OK, I am calm now...
>>>>>
>>>>> Sharepoint?
>>>>>
>>>>> Ahhhooooommmmmmm.... thisiswhatIdoforaliving....
>>>>>
>>>>>
>>>>> John W. Colby
>>>>> www.ColbyConsulting.com
>>>>>
>>>>>
>>>>> Steve Schapel wrote:
>>>>>> John,
>>>>>>
>>>>>> --------------------------------------------------
>>>>>> From: "jwcolby" <jwcolby at colbyconsulting.com>
>>>>>> Sent: Sunday, June 28, 2009 1:31 AM
>>>>>>
>>>>>>> ... Microsoft imposes it on us and is absolutely silent (officially)
>>>>>>> on
>>>>>>> how to turn it off.
>>>>>>
>>>>>> If you are concerned about screen real estate, it is very easy, as I
>>>>>> think
>>>>>
>>>>>> you know, to minimise the ribbon until needed.  Equally, from the
>>>>>> point
>>>>>> of
>>>>>
>>>>>> view of the finished deploted application, it is very easy to "turn 
>>>>>> it
>>>>> off",
>>>>>> if by that you mean not have a ribbon.  So I really can't relate to
>>>>>> what
>>>>>> you're on about here.
>>>>>>
>>>>>> It is certainly the case that there has been no easy way to produce
>>>>>> customised ribbons within your applications, without a fairly steep
>>>>> learning
>>>>>> curve.  I have seen Microsoft people acknowledge this, and one would
>>>>>> be
>>>>>> justifiably disappointed if this is not corrected in the near future.
>>>>>>
>>>>>> I'm sorry to just pick one aspect of your post to respond to, but 
>>>>>> that
>>>>>> was
>>>>>
>>>>>> the part that had me wondering whether you had given it a fair go.
>>>>>>
>>>>> -- 
>>>>> AccessD mailing list
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>>>>> http://databaseadvisors.com/mailman/listinfo/accessd
>>>>> Website: http://www.databaseadvisors.com
>>>>>
>>>>> -- 
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>>>>>
>>>>
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