Rocky Smolin
rockysmolin at bchacc.com
Sun Aug 5 20:48:58 CDT 2012
I would 1. Demonstrate that you work product works perfectly out of the Citrix environment 2. Present to your customer the evidence that the dll will not work with Citrix in spite of the third party claims. 3. Present the Excel blog. 4. Demonstrate the failure under Citrix (assuming you can find reproducible conditions) 5. Present your evidence and opinion that the add-in is at fault and not Citrix 6. Ask them how they would like to proceed. Can the dll be replaced by another vendor or roll-your-own? Have you taken any progress payments on the contract so far? Rocky -----Original Message----- From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Mark Simms Sent: Sunday, August 05, 2012 5:01 PM To: 'Access Developers discussion and problem solving' Subject: [AccessD] Citrix Environment issue....difficult client Well, yet another story of a contract-gone-wrong. I developed a complex Excel 2010 XLSM workbook: 15k lines of code. It references and calls a complex DLL addin from a third party....based on the dot-net 4.0 framework. Everything works well on a laptop or desktop environment. Unfortunately, it does not work in a Citrix Server environment. More unfortunately, the consulting company I engaged with had PROMISED to their client this whole "mash-up" would work in Citrix. There is much evidence out there that Excel 2010 has many technical issues especially with large VBA code modules. The comments at the Excel blog are telling: http://blogs.office.com/b/microsoft-excel/archive/2012/07/18/introducing-exc el-2013.aspx My VBA is throwing errors when calling the complex addin functions under Citrix. I feel the problem is in Citrix or Excel 2010 or the complex addin. The addin vendor claims their product works in Citrix, but they've only used a "toy" (small) example in their testing. I feel their addin is at fault here. Microsoft has ignored all requests for assistance on this. I am being "pressured" to "fix it" when in fact, I don't believe I can do much. It's getting to the point of harassment. Advice ? 1) seek a lawyer 2) reneg the contract terms (very low rate right now) to get bigger bucks to fix this mess 3) tell them to "take a hike" and walk away -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com