[AccessD] Remote Support for Access 2007 Applications ? Very Slow Response Time During the Day

I have a client that does public service work and has computers for their
customers, so some play videos and music. I can tell you anecdotally that it
really slows their network. Don't know how to measure network load but it
does slow.

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Brad Marks
Sent: Friday, July 20, 2012 7:44 AM
To: Access Developers discussion and problem solving
Subject: [AccessD] Remote Support for Access 2007 Applications ? Very Slow
Response Time During the Day

All,

I know that this is more of a network question than an Access question.

I support several Access 2007 applications for a small firm.  I am onsite
most of the time and response time is very good.

Currently, I am trying to support these applications remotely via LogMeIn as
I am temporarily located about 250 miles away.

Response time is quite good from 5:00 PM until 8:00 AM.  However, during
normal business hours (8:00 AM to 5:00 PM) the response time that I have via
LogMeIn, is VERY VERY Slow.  Sometimes it takes over a minute to "paint" a
single screen.

No one in the office is seeing poor response time during business hours
(they are all working "locally").

My background is in database administration and application development.  I
only know enough about Network issues to be dangerous.

A number of employees (maybe 5-10) stream music and occasionally some videos
over the internet during the day.  

It is my theory that this streaming of music and videos is causing my
response time to be very poor during the day.

The catch is I do not know how to scientifically prove this.  I work for a
small firm and there currently are no tools to monitor the network.


Here are my questions.

Is it likely that the streaming of music and videos is having a big impact
on my remote response time? 

Are there any free or inexpensive network monitoring tools available that
would confirm this theory.  I would like to find a network tool that could
show how much of the bandwidth is being used by the streaming of music and
videos.

Is there something else that I should be looking at?

Thanks,
Brad