[AccessD] The downside of Cloud Computing

I'm contracted at a profitable small business in Delaware.
The company I contracted thru developed a really slick web app that bridges
communications of inventory between the company's remote warehouse and their
administrative office.
They have become completely dependent upon it.

This past week, they were totally operating blind because their Comcast
business network was adversely affected by the Sandy storm. Because Comcast
had monopoly control over their area (Verizon FIOS was not servicing that
area due to low population density), they could not get Comcast's attention
to resolve their connectivity issues.

They lost business as a result of this situation....and there was absolutely
nothing that could be done about it.