[dba-Tech] Dell Server Rush

Absolutely nothing - this is the only problem I have had with Dell... you
buy something from them and it takes an absolute age to arrive. I think 6
weeks was our longest wait, with 4 days being the shortest. You just have no
idea when they're going to deliver. I still prefer the actual units over HP
or Compaq though.


Jon

-----Original Message-----
From: Mackin, Christopher [mailto:CMackin at Quiznos.com]
Sent: 03 June 2004 15:25
To: 'Discussion of Hardware and Software issues'
Subject: [dba-Tech] Dell Server Rush


Hi,

I have a client who ordered a server from Dell last Friday and they need to
have it on sire in about a week.  The Dell rep is telling them that the
delivery date is 6/21, or at least a week later than they need it.  When
they asked about expediting the process and paying a premium they were told
that and expedite would be placed on the order but they got the feeling that
it carried no weight.  They are willing to be flexible on the specs and
willing to pay a premium to get it rushed but have been told that modifying
the specs will only delay the process further and there's no way to pay
extra to get it rushed.  

They've asked me to see what I can do to get the server out here next week,
does anyone have any good ideas on ways to get Dell to rush an order?

Thanks,
Chris Mackin
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