[dba-Tech] Unexpected server shutdowns

Gary Kjos garykjos at gmail.com
Thu Apr 16 08:51:17 CDT 2009


I thought someone would have replied to this by now. I'm not familiar
with servers much but I would have to think there is some kind of a
LOG FILE that would provide insight into what was the running at the
time of the failure / restart. Is it using the automated power
monitoring software provided by APC?  I might try to disable that if
it is. Or even to disconnect the link from the UPS to the server that
would notify the server that the line power has been cut. Temporarily
of course to see if the problems stop.

Good luck wth figuring out the cause. The suspect motherboard seems to
me to be the most likely guess. Or maybe a bad memory board?  Might be
worth running a in depth memory diagnostic.

GK

On Tue, Apr 14, 2009 at 12:17 PM, Janet Erbach <jerbach at gmail.com> wrote:
> Hello -
>
> I'm the IT department for a small internet based company in Wisconsin.  My
> background is largely in Access database development, but the job of overall
> IT administration has fallen on me because I'm the most computer proficient
> of anyone here.  Please be patient with me if my ignorance of network and
> hardware issues is glaringly obvious.
>
> We bought an HP Proliant server in December to replace the pitiful Windows
> XP workstation we had set up as a 'server'.  It's running SBS 2008...and
> we've experienced at least a dozen unexpected shutdowns since it's been in
> place.  At first we thought it was due to trying to run nightly backups with
> insufficient ram - the initial setup had 4G, and we were running on 0 Mg
> free.  But we installed an additional 8G of ram 2 weeks ago, and  had
> another unexpected shutdown yesterday in the middle of the working day.
>
> Does anyone have any insights for me about what could be behind this?  Our
> network consultants have spent hours researching it and have not turned up
> anything yet other than 'maybe it's a defective motherboard'.  Since they
> have another client with the same machine who is experiencing the same
> problem, they'll be replacing the motherboard on that one and letting us
> know if it cures the problem.
>
> In the meantime, any suggestions will be appreciated!
>
> Janet Erbach
> IT Administrator
> www.naturalhealthyconcepts.com
>
>
>
> P.S.  We're using an APC unit for UPS...I mention it because I read an older
> link today that linked some unexpected server shutdowns to APC Powerchute.
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>



-- 
Gary Kjos
garykjos at gmail.com




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