Helmut Kotsch
hkotsch at arcor.de
Wed Sep 8 17:47:06 CDT 2010
Well Tina, that is the problem we all have with our relatives and friends. There is no easy way out. But, wouldn't be easier if you would have their computers to store frequently "restore points" and than if a problems appears you just restore to a previous state? This way you spare yourself the effort to find out what buttons they pressed or what else they did wrong. They might loose some gimmicks they tried to install. But with their level of computer knowledge they cold learn / understand that it is better to keep their fingers off from this kind of activities. Helmut -----Ursprungliche Nachricht----- Von: dba-tech-bounces at databaseadvisors.com [mailto:dba-tech-bounces at databaseadvisors.com]Im Auftrag von Tina Norris Fields Gesendet: Mittwoch, 8. September 2010 23:09 An: Discussion of Hardware and Software issues Betreff: Re: [dba-Tech] trojan.win32.generic!bt - how to remove Rocky and Helmut, Do I really want to take remote control of my dad's computer? I can see being tied up even more often than I am now - if he thinks I can just climb in and fix things whenever he runs across them (which is kind of frequent). I'll think about it, but that rather worries me. At least I will go look at TeamViewer. Thanks. T Tina Norris Fields wrote: > Hi again, > > My dad is having trouble with this trojan. Vipre reports > trojan.win32.generic!bt, and Dad thinks he has instructed Vipre to clean > the bugger - three days in a row, now. But, every time the scan is run, > it keeps reporting the trojan. > > Dad originally called me because his Office shortcut toolbar was > misbehaving - when he clicked on the icon for Word, he got the message > that the program could not be started. We did a couple of system > restores and got to a place where the shortcut toolbar worked. > > In the meantime, he reported repeated instances of the message that > Windows had recently recovered from a serious error, and did he want to > send the report. I think he clicked Send one time, and something > strange happened, but I don't know what - all of this is going on over > the phone, I can't see his screen, and he generally says things like > "Oh, there's that little thingy again, shall I get rid of it?" and > sometimes before I've been able to say "Tell me what little thingy > you're talking about, Dad," he's already clicked some choice, so it's > difficult to be sure about what's been going on on his screen. Now the > Windows has recovered message pops up a bunch and it takes many clicks > to tell it to go away. > > It was during that part of the process that he told me Vipre had > reported this trojan three days in a row. We did go read a report that > indicated that the clean command had been canceled. It is not clear to > me whether Dad did or did not instruct Vipre to clean this little > bugger. Right now, he is running a Vipre scan and I am supposedly > returning to my work of grading my students' papers - we'll be in touch > again after the scan. But I thought I'd send out a call for help. Hey, > John Bartow, are you there? > > Tina > _______________________________________________ > dba-Tech mailing list > dba-Tech at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/dba-tech > Website: http://www.databaseadvisors.com > > _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech Website: http://www.databaseadvisors.com