[dba-Tech] Widows 10 issues

Mon Mar 5 11:00:10 CST 2018

Hmm, yes, I think there is. Thank you for that thought.

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/5/2018 11:29 AM, Rocky Smolin wrote:
> WAG - but is there a small recovery partition on the HD with a 'restore to
> original' type file(s)?  Some years ago when the manufacturers decided not
> to send out CDs to DVDs with the OS on it, they made a recovery partition
> with the OS in it.
>
> R
>
>
> -----Original Message-----
> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of
> Tina N Fields
> Sent: Monday, March 05, 2018 8:21 AM
> To: dba-tech at databaseadvisors.com
> Subject: Re: [dba-Tech] Widows 10 issues
>
> That would certainly seem to be the best idea at this point.
>
> I'm not entirely sure I can make that happen. She has none of the
> documentation I would expect her to have, no installation disks, no nothing.
> It's a bit frustrating.
>
> If I could be certain her backup was good, I might simply find the utility
> for resetting to factory condition. But, now, I'm not sure that her WD
> MyBook backup is good. I plugged it into my computer and my computer didn't
> see it, either. And, of course, she can't find the installation materials
> for that drive either. (This is just so unlike her - I'm dismayed.)
>
> Clearly, there was more than one problem. The first was the awfully slow
> boot - 20 - 30 minutes (no kidding!). That one I fixed by disabling the
> "fast boot" feature. The second problem is that the computer refuses to
> recognize the USB optical mouse - which suddenly happened, it seems about
> six weeks ago. When I suggested she make sure she had all her documents and
> photos backed up, we suddenly discovered that the WD hard drive was not
> showing up in the "This PC" file explorer window - but, I don't really know
> how long ago that disappearance occurred.
>
> Because Jeanne uses the "Well, I mentioned it several times a few weeks ago"
> method, rather than the "There's something wrong with my computer and I
> could use a little help" method of getting around to actually asking for
> help, a lot of time goes by - apparently close to two full months. So,
> there's no recent restore point that will help - and there are no long ago
> restore points available - they all got deleted by the system storage
> settings. So, I can't just restore the computer to an earlier stage.
>
> I suspect a Windows 10 update managed to break things, maybe corrupted a few
> necessary dll files. I don't have her installation disks. I don't have a
> license to download the ISO that Helmut suggested. I have spent over 10
> hours testing cables, searching for updated drivers, uninstalling devices
> and letting the computer check for hardware changes, etc. I wish I knew
> exactly which dlls the WD hard drive and the Logitech mouse need - I could
> go get fresh copies from other computers and copy them in. I just don't know
> what to do next.
>
> Dang!
>
> T
>
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
> On 3/4/2018 4:52 PM, Rocky Smolin wrote:
>> Can you reload the OS? Maybe that would work around the problem.
>>
>> r
>>
>> -----Original Message-----
>> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On
>> Behalf Of Tina N Fields
>> Sent: Sunday, March 04, 2018 10:25 AM
>> To: dba-tech at databaseadvisors.com
>> Subject: [dba-Tech] Widows 10 issues
>>
>> Hi All,
>>
>> My friend, Jeanne, has a Windows 10 laptop computer.
>>
>> Suddenly, it started taking upwards of 20 minutes to boot up. Suddenly, it
> no longer recognizes her Logitech V220 cordless optical mouse.
>> Suddenly, it no longer sees her external WesternDigital hard drive.
>>
>> I found the solution to the slow boot - it is the fast boot feature that
> is the culprit. Disabled that feature and the foot time is back to normal.
>> Explored the mouse thing. In the Device Manager, the USB receiver entries
> are all marked with the warning info icon and all claim that no drivers have
> been installed for this device. I've searched for updated drivers for the
> mouse and cannot find them. Some sites claim to have the necessary drivers,
> but require  registration and payment - and I'm not going there. Logitech
> support doesn't appear to provide any drivers for this mouse. When I delete
> the entries and then insert the USB receiver-sender device, a pop-up tells
> me the device is being set up, but the mouse is never recognized. Does
> anybody have experience with this? It happened suddenly, as though some
> recent Windows update broke things - maybe rewrote a DLL somewhere that this
> mouse was relying on.
>> Explore the hard drive issue, so far without success. The drive is
> powered. It was recognized in the Computer drives the last time I had looked
> - a couple weeks ago, I think. It simply does not appear any more. I've
> tried plugging it into different USB ports - same result:
>> nothing. I took a flash drive and tried it in all the USB ports. That
> works just fine, so I don't think it is faulty ports. I'm going to get
> another cable and see if it is possibly just a sudden cable failure.
>> Sorry to be so long-winded. Does anybody have a suggestion?
>>
>> Thanks,
>> T
>>
>> --
>> Tina Norris Fields
>> 231-322-2787
>> tinanfields-at-torchlake-dot-com
>>
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