[AccessD] OT: Selling an Access Application

You might want to offer them a means for sending you a diagnostic file
containing a dump of information about the system and the application.
We have that mechanism built into our apps for use through email with,
but you could allow them to upload as well.  How are you handling
documentation and help files?  Are you going to post updated files on
your site?  Are you offering the documentation as downloadable PDF?

Charlotte Foust

-----Original Message-----
From: Hadyn Morgan [mailto:hadyn at dataconcepts.co.nz] 
Sent: Wednesday, February 19, 2003 2:46 PM
To: AccessD at databaseadvisors.com
Subject: [AccessD] OT: Selling an Access Application


I have an application that I want to be able to sell and support over
the web.  Does anyone have any tips, ideas for the following areas:
- Protection:  Demo versus Licensed version
- Online Purchase:  Best/cheapest to handle credit card payments and
annual support subscription
- Web Support: What is needed? Forum/Bug Tracker/FAQ?

For delivery I am using Wise and Sagekey (with and without runtime).

Is there anything I have missed?

Kind regards
Hadyn
___________________________________________
DATA CONCEPTS LTD
Enhancing Your Information Management
PO Box 1154, Hamilton 2001, New Zealand
Tel +64 7 855 9308    Mob +64 21 124 4488
Email: hadyn at dataconcepts.co.nz
Web: http://www.dataconcepts.co.nz


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