[AccessD] OT: Microsoft CRM

It may replace your software but that doesn't mean it has to replace you.

I have no experience with this package but I do have experience with others
like it.  I'll bet it will need a ton of configuration and ongoing care and
feeding - not to mention the converson of data, CSR training, etc.  Since
you have a good relationship with this client it may be possible to contract
these pieces for yourself - they know you and trust you.

Mark Porter

-----Original Message-----
From: Mark Whittinghill [mailto:mwhittinghill at symphonyinfo.com]
Sent: Tuesday, February 25, 2003 12:56 PM
To: AccessD
Subject: [AccessD] OT: Microsoft CRM


Our oldest and best client has been looking at Microsoft Customer
Relationship Management.  I checked this out, and this looks like something
to replace our software.  I never heard of this before today.  Does anyone
have any knowledge of this product?  I'm wondering if I should bone up on my
burger flipping skills.


Mark Whittinghill
Symphony Information Services
Minneapolis, Minnesota
Email: mark at symphonyinfo.com
Phone: 612-333-1311

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