[AccessD] OT: VNC client doesn't display

Hi John,
If both computers are running XP then check out "remote assistance" in
Windows Help. 
Regards
Max


-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John W. Colby
Sent: 21 April 2005 16:18
To: 'Access Developers discussion and problem solving'
Subject: [AccessD] OT: VNC client doesn't display

I am trying to setup VNC to run on my sister-in-law's computer so that I can
do tech support.  Windows XP Home on her machine, Windows XP Pro on my
laptop.

I set up no-ip.com so that there is a dynamic tracking of her IP address.
I set up the server on her machine and it seems to be running.
I set up the firewall to do port forwarding to her machine I run the client
on my laptop and attempt to connect to her machine.  

I have a couple of issues, but the immediate issue is that the client runs,
doesn't give any error message, but also doesn't pop up the login screen,
nor display anything at all.  If I look in Task manager, VNC Client is
running in the Processes tab but NOT in the Applications tab.  If I try to
start it again, connecting to her machine, ANOTHER copy of the VNC viewer
opens, does not display, but appears in Task Manager.  If I run it again,
and connect to a client where I VNC in all the time, ANOTHER copy opens,
displays the login screen, and allows me access to the desktop of my client.
Thus it appears that it is something to do with connecting to the server on
her machine.  

I run Sygate personal on both my Laptop and on her machine.  It has been in
place and functioning on both machines for months.  IF I try to log in to
her machine with the firewall running, I get a "can't find the host" kind of
message from VNC, so I know that the VNC requests are getting out to the
web, through the No-IP translation, back to her router, THROUGH her router,
and are blocked by Sygate if it is running on her machine.  That in itself
is the other problem since I have VNC.EXE listed in Sygate as "allowed", but
I need to tackle one problem at a time.  I disable the Sygate router on her
end and then the VNC client I am trying to connect just silently connects
but will not display.

Does anyone have a clue what is happening here?  I have tried to find these
symptoms on Google but come up empty.

John W. Colby
www.ColbyConsulting.com 

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