John W. Colby
jwcolby at colbyconsulting.com
Sun Aug 14 18:41:17 CDT 2005
The following is the response I got to my bug report: Hello John, Thank you for contacting Microsoft Online Customer Service. I appreciate the time you have taken to provide us with the feedback. As a Customer Service Representative, I can assist you with the support options available with your Microsoft product. You can report bugs by postal mail to the following address: Attn: Office Development Group Microsoft Corporation One Microsoft Way Redmond, WA 98052 The letter should include a complete description of the bug including the actions, software, and hardware associated with the bug and whether or not it is consistently reproducible. You may also contact Microsoft Customer Service and speak with a support professional about the issue and have a support case created. This method will require you to utilize the standard options of support that are available for your copy of Microsoft product initially. Once the support professional is able to determine that the problem is a bug with the software, they will not decrement the incident from warranty support or account or issue a refund of any credit card charges if applicable. You may contact Microsoft Developer Support Team at (800) 936-5800. They are available 24 hours a day. They will be able to assist you. John, I hope your issue gets resolved. Thank you for using Microsoft products and services. Benoy Microsoft Online Customer Service Representative If you have any feedback about your Online Customer Service experience please E-mail my manager Rahul Rajgopal at managers at microsoft.com John W. Colby www.ColbyConsulting.com Contribute your unused CPU cycles to a good cause: http://folding.stanford.edu/