Charlotte Foust
cfoust at infostatsystems.com
Mon Aug 15 11:41:15 CDT 2005
John,
I believe we've used their free tech support, but perhaps it is
associated with the kind of partner you are rather than the action pack
itself. I wasn't the one doing the calling, so I can't say for sure.
Charlotte Foust
-----Original Message-----
From: John W. Colby [mailto:jwcolby at colbyconsulting.com]
Sent: Monday, August 15, 2005 9:29 AM
To: 'Access Developers discussion and problem solving'
Subject: RE: [AccessD] Bug Report
Rocky,
This is indeed fascinating. I am at a loss on this one. I am no
lightweight at this stuff and I just can't figure it out. I know that
the Windows98 users do not have the problem, the Win2K users do see it
but rarely, the WinXP users see it occasionally, and apparently more
often with SP3. So is it an Access bug or a Windows bug?
In this specific case (the only place I am seeing it), it is in the
OnOpen of this one specific form. The form is a bound form, VERY
complex, with probably 50-100 controls. 18 tabs using JIT subforms to
only load the subforms if the tabs are clicked.
The form has a clsForm that ties the form into my framework. That class
passes a pointer to the form into the class and the class then iterates
the form for every control, loading a withevents class for each control
found. I have however commented out that specific class such that the
framework is not triggered for the form and the problem still exists.
In addition to that class, I also have 9 other classes loading, mostly
classes that are passed in controls and enforce rules regarding sets of
controls. I have not yet dimmed out those classes to see if the issue
goes away.
And yes, it also occurs on my laptop where the FE/BE are both on the
same machine. HOWEVER, the BE (and FE for that matter) resides on a
mapped
(mounted) drive. On my laptop I use an encryption program to set up a
big file which is "turned into a drive". IOW, this file is mounted as a
drive by a driver. The driver asks for a password before mounting the
"drive". I do this so that I can carry sensitive customer data on my
machine without exposing the data if the laptop is lost or stolen.
Furthermore I can just backup the source file that is a drive, to backup
the entire development drive.
These drives are mounted as drive K, M and X. Does that count as a
network drive? The driver performs the mounting at specific drive
letters.
Anyway, it is not AFAIK going out over the network, so I do not think it
is a NIC problem.
This is NOT going to be easy for them to troubleshoot. The BE is now
approaching 400 mbytes and contains sensitive personal and medical data
on tens of thousands of people. I am guessing that if they are going to
do it at all they will have to remote in to my laptop at my office and
work on it remotely. It should be interesting to see what happens.
Just in... I got this email this morning:
CASE_ID_NUM: SRZ050815000001
MESSAGE:
********************** The message for you follows
************************ Hi John,
Thank you for using Microsoft Online Assisted Support. In
order to route your case to a Support Professional we will need to
re-entitle your case. The product ID that you supplied indicates that
your software came part of an Open License Agreement. This is a special
license agreement tha t your company purchased so they could obtain many
copies of the software at a significant cost savings. This allows your
company to save money by purchasing the software in volume. However,
the software does not come with any free technical support. If you
would like to have a support profession al troubleshoot your issue, we
must process a retail PID for Office (w/Access), an access ID
identifying a pre-paid support account, or a credit card charge ($99
over the web, $245 over the phone).
IOW, the action pack does not get free support incidents. Sigh.
John W. Colby
www.ColbyConsulting.com
Contribute your unused CPU cycles to a good cause:
http://folding.stanford.edu/
-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky Smolin
- Beach Access Software
Sent: Monday, August 15, 2005 11:37 AM
To: Access Developers discussion and problem solving
Subject: Re: [AccessD] Bug Report
Interesting. What's your speculation on where it's happening? In the
interpretation of your classes? They obviously have no clue and cannot
track it down without getting your app and running it themselves. At
first
it behaves like a bad NIC - I've had apps go south with corruptions and
shutdowns and traced it to a cheap NIC on the network - but you're
running
this standalone, yes?
Rocky
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