[AccessD] Bug Report

Charlotte Foust cfoust at infostatsystems.com
Mon Aug 15 11:33:53 CDT 2005


It definitely makes sense for you, as it does for our office.  It just
doesn't make sense for me personally, even though I'm a Microsoft
Partner too.  I can't use all those apps, will never load them and can't
be bothered to keep them straight from the full licenses I hold.

Charlotte Foust


-----Original Message-----
From: John W. Colby [mailto:jwcolby at colbyconsulting.com] 
Sent: Monday, August 15, 2005 9:25 AM
To: 'Access Developers discussion and problem solving'
Subject: RE: [AccessD] Bug Report


OTOH, how much would it cost to buy 10 licenses to Windows XP Pro,
OfficeXP Pro, and SQL Server with 10 CALs?  I think that paying 300 /
year is waaaaaaay cheaper than paying all of those licenses, even if you
have to subscribe for many years.  If you use any of the other programs
in the Action pack, the balance tips even further towards the Action
Pack side.

I have 6 machines in my Home Office, all of which have Windows XP Pro.
All have OfficeXP Pro installed, although only 3 really need it.  Three
have SQL Server installed although only one really needs it.  My dev
work could use the free version.  

Anyway, it made sense for me.

John W. Colby
www.ColbyConsulting.com 

Contribute your unused CPU cycles to a good cause:
http://folding.stanford.edu/

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Charlotte
Foust
Sent: Monday, August 15, 2005 11:27 AM
To: Access Developers discussion and problem solving
Subject: RE: [AccessD] Bug Report


Read the EULA, Rocky.  If you DON'T subscribe, then you agree to remove
all the software from your machine.  That's the reason I don't use the
action pack.

Charlotte Foust


-----Original Message-----
From: Rocky Smolin - Beach Access Software [mailto:bchacc at san.rr.com] 
Sent: Sunday, August 14, 2005 11:22 PM
To: Access Developers discussion and problem solving
Subject: Re: [AccessD] Bug Report


I subscribed to the Action Pack as well this year.  Is there any
advantage 
to subscribing every year?

Rocky

----- Original Message ----- 
From: "John W. Colby" <jwcolby at colbyconsulting.com>
To: "'Access Developers discussion and problem solving'" 
<accessd at databaseadvisors.com>
Sent: Sunday, August 14, 2005 5:03 PM
Subject: RE: [AccessD] Bug Report


> Because I am an action pack subscriber, and because the problem occurs
> under OfficeXp and Windows XP received from them in the Action Pack, I

> have
2
> available support incidents free of charge, which I am using the first
of
> for this bug report.  We shall see if I get it back.
>
> John W. Colby
> www.ColbyConsulting.com
>
> Contribute your unused CPU cycles to a good cause: 
> http://folding.stanford.edu/
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John W. 
> Colby
> Sent: Sunday, August 14, 2005 7:53 PM
> To: 'Access Developers discussion and problem solving'
> Subject: RE: [AccessD] Bug Report
>
>
> LOL.  All you have to do is pay them money to tell them about their 
> bugs and
> you too can be on a first name basis.
>
> John W. Colby
> www.ColbyConsulting.com
>
> Contribute your unused CPU cycles to a good cause: 
> http://folding.stanford.edu/
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky 
> Smolin - Beach Access Software
> Sent: Sunday, August 14, 2005 7:51 PM
> To: Access Developers discussion and problem solving
> Subject: Re: [AccessD] Bug Report
>
>
> You're on a first name basis with Benoy?  Not many of us have that 
> kind of clout.
>
> Rocky
>
> ----- Original Message -----
> From: "John W. Colby" <jwcolby at colbyconsulting.com>
> To: "'Access Developers discussion and problem solving'"
> <accessd at databaseadvisors.com>
> Sent: Sunday, August 14, 2005 4:41 PM
> Subject: [AccessD] Bug Report
>
>
>> The following is the response I got to my bug report:
>>
>> Hello John,
>>
>> Thank you for contacting Microsoft Online Customer Service.
>>
>> I appreciate the time you have taken to provide us with the feedback.

>> As a Customer Service Representative, I can assist you with the 
>> support options available with your Microsoft product. You can report

>> bugs by postal mail to the following address:
>>
>> Attn: Office Development Group
>> Microsoft Corporation
>> One Microsoft Way
>> Redmond, WA 98052
>>
>> The letter should include a complete description of the bug including

>> the actions, software, and hardware associated with the bug and 
>> whether or not it is consistently reproducible.
>>
>> You may also contact Microsoft Customer Service and speak with a 
>> support professional about the issue and have a support case created.

>> This method will require you to utilize the standard options of 
>> support that are available for your copy of Microsoft product 
>> initially. Once the support professional is able to determine that 
>> the problem is a bug with the software, they will not decrement the 
>> incident from warranty support or account or issue a refund of any 
>> credit card charges if applicable.
>>
>> You may contact  Microsoft Developer Support Team at (800) 936-5800. 
>> They are available 24 hours a day.  They will be able to assist you.
>>
>> John, I hope your issue gets resolved.
>>
>> Thank you for using Microsoft products and services.
>>
>> Benoy
>> Microsoft Online Customer Service Representative
>>
>> If you have any feedback about your Online Customer Service 
>> experience please E-mail my manager Rahul Rajgopal at 
>> managers at microsoft.com
>>
>>
>>
>> John W. Colby
>> www.ColbyConsulting.com
>>
>> Contribute your unused CPU cycles to a good cause: 
>> http://folding.stanford.edu/
>>
>>
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>> Website: http://www.databaseadvisors.com
>>
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