[AccessD] Exporting questions and importing answers in AXP

Hi all
I have a fault report that AXP produces (in .snp format) and is emailed to  a 
supplier. Which the supplier fills in by hand and returns. I need to  cut out 
the hand writing bit and have a screen form to fill in by the supplier.  What 
is the best approach using email to send a supplier a fault report  that he 
can fill in on screen and return so that the fault report contents  are 
uploaded into the AXP db with minimum effort?
 
I'm looking for a general guide eg do I use a pdf format, do I go for  a 
runtime db or a word doc?
 
TIA
regards johnc