jwcolby
jwcolby at colbyconsulting.com
Wed May 28 20:00:49 CDT 2008
> If you REALLY must have a demo for this, let me know, maybe I can do that tomorrow.... LOL, no really, not needed. John W. Colby www.ColbyConsulting.com Drew Wutka wrote: > Why? Two reasons. One, you completely lose this record locking issue > you are having now. Two, you give the Users way more capability. > > I don't have enough time right now to whip up a demo, sorry, under the > gun for a different project. But here's the gist: > > tblCase > CaseID > CaseName > StartDate > Etc. > > tblContact > ContactID > FirstName > LastName > Etc. > > tblCaseContacts > CaseID > ContactID > > tblContactDetails > ContactDetailID > CaseID > ContactID > Representative > TimeStamp > DetailNote (this would be the memo field) > > The reason I don't have time, is cause I don't have the time to build > the case and contact portion (creating a case, adding a contact, etc), > but your system already has this. Now, when the user brings up a > contact, in the setup above, the big text box that displays what you > currently have as a single memo field, instead is returning the results > of a function. This function is setup to be given variable criteria. A > ContactID and or CaseID, Whether to ascend or descend, only details with > certain words, only details within a time frame, etc. All of these > options are put in a handy little frame next to this big text box, so > with the push of a button, this 'memo' field they have can sort the > entries from oldest to newest, or newest to oldest. With the push of a > button, they can display all of the contact details for that contact and > case, or for that case, or for that contact (so if that contact is > involved with multiple cases, they can instantly see the entries for > every case that contact has had, or if there are multiple contacts for > that case, displaying the details for the case instead of the contact, > they can say 'I see here that our reps talked to your brother > yesterday....' > > And below this big box, is a little smaller one, where they can enter a > new contact detail, and as soon as they hit 'Submit' (or save, > whatever), whalla, that data is saved as a new record (with the relevant > information) in a split second. No record locks, because the data other > reps may be viewing is not being locked either. > > If you REALLY must have a demo for this, let me know, maybe I can do > that tomorrow.... > > Drew > > -----Original Message----- > From: accessd-bounces at databaseadvisors.com > [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of jwcolby > Sent: Wednesday, May 28, 2008 6:04 PM > To: Access Developers discussion and problem solving > Subject: Re: [AccessD] VBA Unbound data entry / update form > > > Question, are the people entering this data ever actually > EDITING information? > > I don't sit and look over their shoulder, however I suspect > that they do. These records are any and all "contacts" with > a specific individual or company. Any given claim now has > hundreds of contacts. As I listed before there are > literally dozens or even hundreds of different people that > may be contacted to process a claim. These are disability > claims so there may be employers, witnesses, friends, > acquaintances, lawyers, doctors, hospitals, pharmacies, > spouses, children, neighbors, dogs, cats, and the man in the > moon. These claims can pay out 20K per month to a doctor on > disability, this is BIG money and they track (and check up > on) EVERYTHING. > > I suspect that the reason they want all of the "contacts" > with any given entity in one record is simply for ease of > reading what was discussed with that contact. Imagine 23 > phone calls to try and get ahold of the spouse. 12 are no > answer, 5 are "I can't talk right now" and 2 are "here's the > skinny". Now, if each of these are in a separate record, > separated in time and space with calls to the dog, the > milkman, the physician, some other physician, the private > investigator... Well... to some people it just makes sense > to have a single "spouse" contact record. Dump it all in, > in date order, plainly marked and be done. > > This is not a computer fix it help desk where there are a > handful of calls and the problem is fixed, there are a > minimum of dozens and often several hundred contacts in many > cases. I have seen one case where there were around 250 > contacts with JUST the spouse, trying to get her to repay an > overpayment. And any given claim won't always have specific > contacts, some have spouses, some don't, some have lawyers, > some don't, some have 20 DIFFERENT lawyers (and physicians, > and hospitals, and drug stores). > > Soo... yea, they are constantly editing the memo fields, > adding new info about contacting that entity. Each > "contact" is date / time stamped with the initials of the > person making contact, embedded right in the text. I know > that they do use searches right in the memo field looking > for keywords and what is the point of clicking "again" 47 > times to read 47 "no answer" records? > > I just don't "get" what the point is, and why the fixation > on splitting the memo into different records. > > If I split it up, how do I reassemble all the milkman > contacts, all the physician contacts, all the spouse, dog, > cat, neighbor etc. More to the point, why bother? They > have a system that works, all it needs is to not lock the > record when the field is edited. I can do that with > Gustav's unbound memo and a lock field. > > I think the time spent fixating on normalizing things would > be better spent on examining your navel. > > John W. Colby > www.ColbyConsulting.com > The information contained in this transmission is intended only for the person or entity to which it is addressed and may contain II-VI Proprietary and/or II-VI Business Sensitive material. 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