[AccessD] A call to the helpdesk

Hi Charlotte

You learn to be a good diplomat this way - making a joke of it while not laughing - while you for yourself wonder if a bigger fool should exist ... I mean, sometimes you wonder how limited people's fantasy is - did this lady really believe the buttons were gone? Why and how should they? What did I do a minute ago that could have influenced anything? No no, call Charlotte or Gustav or Susan or ...

/gustav


>>> cfoust at infostatsystems.com 14-12-2009 17:13 >>>
I got a frantic call one day from a user who waiked, "I've lost my buttons!"  After I finished rolling on the floor, I went to look at her setup.  She had been playing with her system settings.  Turns out she had changed the text forecolor color to the same as the background.  She couldn't read the text on the buttons AND when she opened Word, she  couldn't read her documents.  Yes, I got a call about that too.

Charlotte Foust

-----Original Message-----
From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Klos, Susan
Sent: Friday, December 11, 2009 1:08 PM
To: accessd at databaseadvisors.com 
Subject: [AccessD] A call to the helpdesk

I am sure many of us have similar stories.  The one that always comes to my mind was a call from a distraught user while I was on the help desk.

She insisted that there was nothing on her screen when she started her omputer.

Me: Is the screen (monitor) turned on?
U:  I don't know.
Me: Is there a small light on anywhere?
U: No.
Me: Is the monitor plugged in?
U:  Yes, it is plugged into that thingy on the floor that has all the plugs in it.  (I figured she was talking about the surge protector)
Me:  OK.  Is the "thingy with the plugs in it" plugged in?
U: Yes.
At this point I was a bit confused so I went to the user's office to track down the problem.  I found the surge protector was in fact plugged in--to itself.  I discretely plugged it into the wall and fiddled a bit with the plugs to make a show of trying to figure it out.  Then I turned on the computer and the monitor and voila! It worked.  I suggested to her that if things don't start she be sure the plugs are securely plugged into the surge protector and that the surge protector is securely plugged intot he wall.

Susan Klos
Senior Database Analyst
Florida Department of Education
Evaluation and Reporting Office
Phone: 850.245.0708
Fax: 850.245.0710
email: susan.klos at fldoe.org