[AccessD] FW: Strange Ship/Bill To Problem

Hi Rocky:

Is there any way you can remote into the client's site and actually run the
app per station. The client can setup a free LogMeIn version and you and
they can then access any of their computers remotely. 

>From that point you can do a complete hardware and software dump to file,
and then mail yourself the results looking for inconsistencies, run a full
set of tests module per module or what ever else it takes.

If you need any help in setting up such a network I will be glad to assist.

Jim

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky Smolin
Sent: Sunday, March 21, 2010 9:35 AM
To: 'Access Developers discussion and problem solving'
Subject: [AccessD] FW: Strange Ship/Bill To Problem

Further to the problem - here's the client's answers to my questions.
 
TIA
 
Rocky
 

  _____  

From:  
 Sent: Sunday, March 21, 2010 8:26 AM
To: Rocky Smolin
Subject: Re: Strange Ship/Bill To Problem


Rocky,

Thanks. I'll answer your questions below. Let's talk later.

Regards,


Peter


On Sat, Mar 20, 2010 at 7:35 PM, Rocky Smolin <rockysmolin at bchacc.com>
wrote:


Peter:
 
Was gone all day on a long bike ride.  Please see my questions and comments
*** in line
 
Rocky
 

  _____  

From: Peter Nystrom [mailto:peter at tsipower.com] 
Sent: Saturday, March 20, 2010 1:32 PM
To: rockysmolin at bchacc.com
Subject: Strange Ship/Bill To Problem


Hi Rocky,

I installed the new 2319 file on my wife's Sony VAIO and it works fine.  
*** Was E-Z-MRP connected to the back end on your server or running locally
on her machine?

CONNECTED TO SERVER. 


 
 It also works fine on my Sony VAIO.  

*** Was E-Z-MRP connected to the back end on your server or running locally
on your machine?

CONNECTED TO SERVER 



 
 Both computers run XP as well as Office 2003 (without Access and Outlook).
Based on this it seemed reasonable to assume that the lack of Office 2003
was the problem.  
*** I think getting Office 2003 with Access will be the ultimate solution.

I HAVE ORDERED A COUPLE OF OFFICE 2003 PROFESSIONAL--ACCESS INCLUDED 


 
 I also installed the new 2319 you sent on another computer and still had
the problem.  
*** Did this other computer have Office 97 installed? 


NO

*** On this other computer was E-Z-MRP connected to the back end on your
server or running locally on this machine?

CONNECTED TO SERVER 


 
 I then installed Office 2003 on said computer but the problem persisted.  
*** Was Office 97 also installed?  If so try uninstalling both versions of
Office and E-Z-MRP and reinstalling Office 2003 and then E-Z-MRP.

2003 WAS INSTALLED AS AN UPGRADE TO 97 


 
 I started thinking that maybe Windows 7 on the server was the problem.  
*** I don't think that the OS on the server is relevant. The mdb on the
server is being read by Access in the client machine.  

I AGREE 


 
 I then installed the TSi company file on the old server--still had the same
problem.  
*** Again, the server is not the problem.  I think we checked that out by
running the back end locally on one of the machines with Office 97 and
generated the error.

I AGREE 


 
 The error message is now random 
*** Random how?  Does it work sometimes and not other times?  Or are you
getting different errors?

THE MESSAGE I READ TO YOU FRIDAY WOULD RETURN ON A RANDOM BASIS. THIS NO
LONGER HAPPENS.  


 
 --when I click on the arrow I don't see any address information except on
the two VAIOS. This is REALLY STRANGE. HELP!!!! 
*** But consistent.  I have never encountered this problem before at a
client site and am polling my forum for clues.  

I AGREE THAT IT IS CONSISTENT TO THE TWO VAIOS. CAN THE PROBLEM BE DIFFERENT
VERSIONS OF XP? CAN IT BE  A HARDWARE ISSUE? 


 
Again, I think the ultimate answer will be to upgrade all the clients to
Office 2003.  

IF ALL GOES WELL I SHOULD RECEIVE THE TWO OFFICE 2003 COPIES BY TUESDAY.


I still think this whole thing is quite strange. Hope you can help us solve
the problem. 


 
Regards,
 

Rocky


Regards,


Peter Nystrom



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