Collins, Darryl
Darryl.Collins at anz.com
Wed Mar 24 17:46:48 CDT 2010
I think this is an excellent point/lesson for any of us (or any business). Everyone is going to foul something up sometime, but it is how we handle it - especially in regards to our customers, that makes the difference between our customers feeling happy or annoyed at us. Regards Darryl -----Original Message----- From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of jwcolby Sent: Thursday, 25 March 2010 12:43 AM To: VBA; Access Developers discussion and problem solving Subject: [AccessD] Sometimes Microsoft really is good I had an issue with Visual Studio, it decided that I was using it for the first time. BOO! I had to reconfigure how the panes dock. BOO! When I finished and tried to run, the application crashed. BOO! It reported the error. YEAAA! It told me I needed to download a hotfix. YEAAA! It took me directly to the page to get the hotfix! YEAAA! Which I did. Now, I have no idea whether this is going to actually fix it or not but it is in areas like this that I am impressed with Microsoft. Yea, bugs are a PITA, but we all have them. It is how we handle them that makes the difference and MS really handles that side of things well IMHO. To have a list of bugs, the specific patch that fixes it, the reporting that finds it, and the system to get it and install it is pretty cool. -- John W. Colby www.ColbyConsulting.com -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com "This e-mail and any attachments to it (the "Communication") is, unless otherwise stated, confidential, may contain copyright material and is for the use only of the intended recipient. If you receive the Communication in error, please notify the sender immediately by return e-mail, delete the Communication and the return e-mail, and do not read, copy, retransmit or otherwise deal with it. Any views expressed in the Communication are those of the individual sender only, unless expressly stated to be those of Australia and New Zealand Banking Group Limited ABN 11 005 357 522, or any of its related entities including ANZ National Bank Limited (together "ANZ"). ANZ does not accept liability in connection with the integrity of or errors in the Communication, computer virus, data corruption, interference or delay arising from or in respect of the Communication."