[AccessD] I told you of this one before.....and now another

Well Dan, for something as complex and integrated as a CRM, it's tough.
That's why there are so many CRM "Frameworks" out there.
In this particular case however, their requirements were unique....to the
shipping business.
NO OTS solutions were out there.

Doing this in house meant the risk of a complex requirements development and
data analysis...
a monumental task especially if you were not in the shipping business.
First you have to learn the shipping business, then marine law and marine
regulations and reporting requirements.
Holy, Moly...that was a HUGE MOUNTAIN to climb.
That's years of specific knowledge acquisition....and they hired a
consulting firm with ostensibly...
NO SPECIFIC KNOWLEDGE OF THEIR BUSINESS.

Risky business indeed....and thus the upcoming litigation.