Jim Dettman
jimdettman at verizon.net
Thu Dec 20 10:52:25 CST 2012
Rocky, Two biggest problems with Outlook are: 1. Add-ins. 2. Corrupt PST files. To tackle the first, they should start Outlook in safe mode: http://office.microsoft.com/en-us/outlook-help/work-with-office-safe-modes-H P010140792.aspx as for the second, you can attempt a compact on a PST from control panel, mail, profiles, data files. Make a backup first. If it fails, then a PST repair utility may be required. Jim. -----Original Message----- From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky Smolin Sent: Thursday, December 20, 2012 11:20 AM To: 'Access Developers discussion and problem solving' Subject: [AccessD] Outlook Barfing Dear List: I have a client in Mexico who is getting that "an error has occurred" message from Outlook (2007) and the program shuts down. I get that randomly from my Outlook (2003) as well but it hasn't gotten bad enough for me to go through the hassle of uninstalling, reinstalling, and getting all the updates. Has anyone got a solution for him? MTIA Rocky Smolin Beach Access Software 858-259-4334 www.bchacc.com <http://www.bchacc.com/> www.e-z-mrp.com <http://www.e-z-mrp.com/> Skype: rocky.smolin ________________________________ From: Rocky Smolin [mailto:rockysmolin at bchacc.com] Sent: Wednesday, December 19, 2012 6:01 PM To: 'Victor Hugo Garcia Leduc' Subject: RE: [AccessD] AV on a server Victor: I'll forward your email to my forum and see if anyone has any ideas for you. Best, Rocky ________________________________ From: Victor Hugo Garcia Leduc [mailto:victor.hugo.garcia at prometalmexico.com] Sent: Wednesday, December 19, 2012 5:51 PM To: 'Rocky Smolin' Subject: RE: [AccessD] AV on a server Hi Rocky; yes, this is another courtesy of Mr. Gates and his gang. The error started because outlook was telling that was not able to connect with mail server (external supplier), but after a few tests, it was clear that the error was from my outlook . I’m running outlook 2007 with “business contact manager” . I never used the damn thing by the way. I tried to uninstall two times now, from the office uninstall, and also using REVO uninstaller to clear the register.. And magic !!, after I install, my emails and configurations are still there, but the program crash and send the error “outlook stopped working because of a problem. Windows will close the program and will let you know if there’s any solution” Of course, I’m still waiting for the solution from windows . After I re-install the whole office suite, windows downloaded the updates using “windows update”, so I’m assuming the latest service packs and patches are already installed. thanks Atentamente Victor Hugo Garcia Engineering & Plant Manager De: Rocky Smolin [mailto:rockysmolin at bchacc.com] Enviado el: miércoles, 19 de diciembre de 2012 07:35 p.m. Para: 'Victor Hugo Garcia Leduc' Asunto: RE: [AccessD] AV on a server "an error occurred executing the program and will be closed"." Don't you love it? No explanations, no error message, no reason. Just - adios, muchacho. I get this randomly from my Outlook as well, but it's not often enough to drive me to the project of uninstalling Office and reinstalling and updating to the latest service pack. Does this link help? http://support.microsoft.com/kb/814441 There was a thread on my forum recently regarding this but I don't remember if there was any solution. When you say "receive from email server" do you mean from your Internet Service Provider or from your internal server? Are you running Outlook locally on your own desktop or on the server. What version of Office are you running? Are you running mixed versions of Office - modules from different versions? What is the exact error message? Does it have a number associated with it? If so you might try entering the error number and error description into Google exactly as it appears. This sometimes works for me. Assuming you're running Outlook on your desk top, and are running all modules from one version of Office, and trying to retrieve email from your ISP, you might try to completely uninstall Office, reinstall, the go to the Microsoft site and get the latest service release, updates, patches, etc. No guarantees on that, though. But the error indicates that something - a dll or other support file - is corrupted. Let me know what you do and if you get any results. If you send back the exact error number and description I'll see what I can find out from my forum. Regards, Rocky Smolin Beach Access Software 858-259-4334 www.bchacc.com <http://www.bchacc.com/> www.e-z-mrp.com <http://www.e-z-mrp.com/> Skype: rocky.smolin ________________________________ From: Victor Hugo Garcia Leduc [mailto:victor.hugo.garcia at prometalmexico.com] Sent: Wednesday, December 19, 2012 4:57 PM To: 'Rocky Smolin' Subject: RE: [AccessD] AV on a server Hi Rocky; I'm having a hard time with Outlook... all started with the program not being able to receive from email server... so I uninstall the whole thing and now it says "an error occurred executing the program and will be closed". I know this haves nothing to do with MRP, but since you are a highly skilled guy on this issues, I want to know your opinion. thanks Atentamente Victor Hugo Garcia Engineering & Plant Manager -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com