[AccessD] Maintenance Fees?

Hi JohnS:

I prefer the maintenance agreement system. For a relatively small monthly fee long term support (like an insurance plan) can be afforded. 

I have had many customers over the years with such contracts...one was over twenty-five years. The trick is to get the right billing amount...not too little so you do not get fairly compensated and not too much that the client sees no long-term advantage to the arrangement. Eventually, the monthly bill becomes little more than a utility...little more than a cost of doing business.

Jim    

----- Original Message -----
From: "John Serrano" <john.k.serrano at gmail.com>
To: "Access Developers discussion and problem solving" <accessd at databaseadvisors.com>
Sent: Saturday, March 1, 2014 10:36:03 AM
Subject: [AccessD] Maintenance Fees?

Hello,

I have recently written an app in MS Access 2010.
Application went pretty easy, however I am getting calls about "tweaking"
the application or making enhancements. So I was discussing with them maybe
a maintenance fee?

Does anyone charge past clients a monthly maintenance fee? or is it a
straight bill rate time number of hours you work on "whatever"?
If you do, can you give me a ball park range for the east coast of the US
of A.
PA to be exact...

any help would be appreciated, thanks!
-- 
John Serrano
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