[AccessD] What Activities Should Maintenance Fees Cover?

Basic activity considerations start with more what is out rather than what is
in:

Ad-hoc telephone support - including user advice, support/training.
Site visits to deal with matters as above where you were called and asked to fix
____.
Sorting out problems caused by client staff doing inappropriate things to the
facility.

Testing and user acceptance of the modified facility.

PII - again raised it's expensive (over)head.

Working with 'fixes' to the OS and associated environment.
Working with new versions of the OS.
Working within the requirements of new legislation.

Working with new versions of the underlying apps (Access etc.).
(consider the changes needed going from desktop Access 2003 to 2007, 2010, 2013
& 365 working online wirelessly from tablets & phones)

Working with changes to the clients IT setup (moving from desktop to in-house
server to cloud.

Small enhancements requested by the client (e.g. new input process for data feed
or user interaction).

And is the contract for the client (who may cease to trade under that id), or
for a transferrable installation?

Substantial enhancements such as the company going corporate multi-company and
multinational (multi-currency and multitime-zone).

JimB


-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Dan Waters
Sent: Sunday, March 02, 2014 2:23 PM
To: 'Access Developers discussion and problem solving'
Subject: [AccessD] What Activities Should Maintenance Fees Cover?

To All,

With this question from John, I was wondering what developer activities
should be covered in maintenance fees.  It would be good to show a customer
what their money is going to cover for them.

Some IT Managers will figure that maintenance fees are a given, but some may
not.

Any thoughts?

Thanks!
Dan

> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John 
> Serrano
> Sent: Saturday, March 01, 2014 12:36 PM
> To: Access Developers discussion and problem solving
> Subject: [AccessD] Maintenance Fees?
>
> Hello,
>
> I have recently written an app in MS Access 2010.
> Application went pretty easy, however I am getting calls about "tweaking"
> the application or making enhancements. So I was discussing with them 
> maybe a maintenance fee?
>
> Does anyone charge past clients a monthly maintenance fee? or is it a 
> straight bill rate time number of hours you work on "whatever"?
> If you do, can you give me a ball park range for the east coast of the 
> US of A.
> PA to be exact...
>
> any help would be appreciated, thanks!
> --
> John Serrano
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>



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