[AccessD] Microsoft Access Application to Record, Organize, and Prioritize IT Requests from other Departments

[John Bodin]

Brad, if you are talking along the lines of a help desk, can't beat Spiceworks for that.  Free and full featured and always evolving.  Assign tickets, create sub-tickets, track time and billable rates, auto-responses, front-end for people to track their own tickets, document reference site, etc.  Also, if you have multiple sites, you can install Spiceworks everywhere and make them data collection sites.  They will roll up requests into the master site, wherever that is located.  New full web-based out now as well as on-premises install that has a lot of other features.  If you are talking more along the lines of  project management, you might take a look at Asana.  Free to try but not sure how much they grab you for per user after that.

Good luck,

John

-----Original Message-----
From: AccessD [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Brad Marks
Sent: Wednesday, May 04, 2016 5:16 PM
To: Access Developers discussion and problem solving
Subject: [AccessD] Microsoft Access Application to Record, Organize, and Prioritize IT Requests from other Departments

All,

A friend who works for another small firm (50 employees) recently asked me if I knew of any inexpensive (or free) system that could be used to Record, Organize, and Prioritize IT Requests from other Departments.

I am curious if there is a Microsoft Access template for such use or perhaps a small system that someone else has developed for this purpose.  I have looked at the Access templates but have not found a good fit yet.

Any ideas or suggestions would be appreciated.

Thanks,

Brad

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