[dba-Tech] Dell Server Rush

Yeah, the IT department has a Dell server farm and will only purchase
Dell's, which is fine until this situation arises.  I definitely have no
complaints with the end product, but it's frustrating that they have the
coverage of 4 hour replacement if the server breaks, but can't get a new
server for weeks.

I'm still convinced that there must be a way to get it done, but I'm thick
headed that way.

-Chris

-----Original Message-----
From: Gustav Brock [mailto:gustav at cactus.dk]
Sent: Thursday, June 03, 2004 8:38 AM
To: Discussion of Hardware and Software issues
Subject: Re: [dba-Tech] Dell Server Rush


Hi Christopher

No. We have a motto here: "Forget your Dell until you have it in your
hands". We have seen it so many times when clients have been tempted
by some bargain price. 

That's why we stick with IBM, HP and Fujitsu and their distributors
who physically stock machines. If you need a machine in a hurry, you
know what you can count on. If time is really tight, you can go and
get it the same day.

/gustav


> I have a client who ordered a server from Dell last Friday and they need
to
> have it on sire in about a week.  The Dell rep is telling them that the
> delivery date is 6/21, or at least a week later than they need it.  When
> they asked about expediting the process and paying a premium they were
told
> that and expedite would be placed on the order but they got the feeling
that
> it carried no weight.  They are willing to be flexible on the specs and
> willing to pay a premium to get it rushed but have been told that
modifying
> the specs will only delay the process further and there's no way to pay
> extra to get it rushed.  

> They've asked me to see what I can do to get the server out here next
week,
> does anyone have any good ideas on ways to get Dell to rush an order?

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