Ron Allen
chizotz at mchsi.com
Thu Aug 4 01:47:17 CDT 2005
I've been using -- no, make that "I've been a fairly passionate user and advocate" -- of TrendMicro PCCillin AV for some years now. Over the past several months, I have repeatedly, as in at least 4 or 5 times, had the system tray icon for PCCillin Internet Security suddenly and with no apparent cause simply disappear. When this happens, when I go to update the pattern file manually it tells me "that function is still initializing". Since I don't check my system tray every time I sit down, and have absolutely no desire to, I could conceivably go for weeks or months before noticing that my AV is yet again not receiving autoupdates and yet again I have this annoying problem. I have been around and around with Trend support, and each time they have either fixed the problem with a patch or it has mysteriously "gone away" after I contact them. I've about had it with this. Whatever is causing this problem should have been fixed long ago. I've worked with them on at least four separate times and I think it's been more than that. I'm reasonably sure that I'm not the only one to be experiencing this issue, since they always seem to have an answer, yet I can't locate this error condition addressed in their kb. They never give me a definitive reason for why it's happening, and although they fix it, some way, each time, it keeps coming back. My theory is that their definitions update contains something that causes this, and when my instance auto-updates I get the bad file again and the whole cycle starts over. Be that as it may, I'm ready to change AV. I want to go with a professional company that has regular updates and decent software that will only minimally impact my system. I'm leaning toward McAfee at this point, and am pretty well set against Norton. I won't use AVG or Panda because they each totally trashed my system a few years ago; once burned forever shy. Any comments about McAfee? Any suggestions on the best AV software available now? Thanks for any advice. Ron