[dba-Tech] Laptop and Norton

John,

The DVD situation is a problem with the decoder.  Microsoft Media
Player throws an error saying that no compatible decoder is installed.
 Of course, the owner of the laptop has lost the installation CDs, and
the laptop crashed some time ago, and I'm trying to fix it up.  Silly
me.

The DVD works fine for CD music and CD recording...it's the decoding
of DVDs and recording them that doesn't work any more.  It isn't
something I know a whole lot about and research has shown me that the
owner would be well-served by purchasing InterVideo software.  I just
don't want to do it for her, ya know what I mean?

Thank you for your input, as always.

Steve Erbach


On 7/7/07, John Bartow <john at winhaven.net> wrote:
> Steve,
> Have you checked the hardware driver for the DVD under Device Manager?
>
> You should be able to uninstall the device and it should be found and
> reinstalled on next boot up (or run the add hardware applet).
>
> If its a matter of having the software to burn DVDs that a different issue.
> The manufacturer should have a download area for the software that came with
> the computer. Otherwise someone here may be able to email a copy of it to
> you if they have the same brand.
>
> John B.
>
> -----Original Message-----
> From: dba-tech-bounces at databaseadvisors.com
> [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Steve Erbach
> Sent: Saturday, July 07, 2007 7:38 AM
> To: Discussion of Hardware and Software issues
> Subject: Re: [dba-Tech] Laptop and Norton
>
> John,
>
> Hero, schmero, I've had the laptop now for 9 days!  Sheesh!  What kind of
> "expert" takes 9 days to fix something...and I still didn't get that DVD to
> work.
>
> Ah, me.  I can certainly urge my friend's daughter to retain all CDs that
> come with the laptop in any future laptop acquisitions.
>
> And maybe I'll quietly withdraw from the field of "fixing" PCs that have
> software problems.  My god!  It's too much.
>
> Steve Erbach