[dba-Tech] Major site crash

Hi Tina:

Thanks for that information. Though not exactly what I need it does point me
to the cause of the particular problem and suggests what the cause and what,
with some search, the solution can be.

Jim

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris
Fields
Sent: Saturday, October 31, 2009 11:45 AM
To: Discussion of Hardware and Software issues
Subject: Re: [dba-Tech] Major site crash

Jim,
I have forwarded to you a recent copy of the Redmond Report with an 
article about Win 7 migration woes - a handful of installations get part 
of the way through and then go into endless loops.  The article mentions 
a workaround.  I hope this helps.
T

Jim Lawrence wrote:
> Hi John:
>
> I have thrown every virus and malware and rootkit product against the
drives
> that failed. Nothing!
>
> My current theory is that a Microsoft update is the culprit but have yet
to
> find any data on it. I checked the drive update logs and it reveals that
MS
> performed its last update at 3:00AM, the morning before the crash. The
logs
> show no errors or issues during the process but 5 hours later all the
> computers were locked in an endless boot cycle.
>
> I have been combing the net but have as yet found no references to that
> particular update and errors...
>
> Any thoughts?
>
> Jim
>
>
> -----Original Message-----
> From: dba-tech-bounces at databaseadvisors.com
> [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of John Bartow
> Sent: Friday, October 30, 2009 8:06 AM
> To: 'Discussion of Hardware and Software issues'
> Subject: Re: [dba-Tech] Major site crash
>
> Hi Jim,
> Holy crap! I haven't seen anything that extreme.
>
> If all the stations were the same hardware, it may have been a system
> update. I've had the reboot cycle happen to a couple of PCs because of
that.
> Although having all the same hardware in one office sounds great maybe
> that's a drawback and I should feel lucky I have to work on such
menageries
> of equipment ;o)
>
> If it was malicious software then it sounds like Vipre caught part of it
> (probably a rootkit) and disabled it but missed another dependant part or
> the malware damaged some part of the Windows startup system. If it is
Vipre
> Enterprise the malware detections would be listed in the server's
> history/quarantine. I have mine set to now announce anything to the user
but
> to email the office administrator.
>
> I suggest contacting Sunbelt immediately upon issues like this.
>
> Of course if you have an imaging server system setup the easiest way to
get
> back up is to reimage all of the stations.
>
> In the meantime I'd dismount one of the stations hard drives and attach
and
> scan it with a "cleaning" machine loaded with Malwarebytes, AntiVir,
> Stinger, Rootkit Revealer and any other anti-malware products you have
> confidence in. (I install them without active protection type services
> running.) Once done I remount the HD and start in safe mode. Using
Autoruns
> I would disable all unnecessary startups and services. Run a deep scan
with
> Vipre in safe mode to clean the registry. (If this is Vipre Enterprise and
> the agent's options did not include these abilities via the GUI there are
> command line options available.)
>
> If you copy the logs or zip the quarantine files from the other
anti-malware
> products you can submit them to Sunbelt via their support page. They
> evaluate these and add them to their detections.
>
> BTW were these PCs, terminal server stations or what? Odd that the server
> didn't get hit at all. I'd be very suspicious of that. What security
> software was on the server?
>
> Arg, these mal-ware programmers are getting far too good at what they do.
>
> Best of luck in resolving it.
>
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