[dba-Tech] trojan.win32.generic!bt - how to remove

Thanks, Helmut.  You are right, of course.  Vielen Dank!
T

Helmut Kotsch wrote:
> Well Tina, that is the problem we all have with our relatives and friends.
> There is no easy way out. But, wouldn't be easier if you would have their
> computers to store frequently "restore points" and than if a problems
> appears you just restore to a previous state? This way you spare yourself
> the effort to find out what buttons they pressed or what else they did
> wrong. They might loose some gimmicks they tried to install. But with their
> level of computer knowledge they cold learn / understand that it is better
> to keep their fingers off from this kind of activities.
>
> Helmut
>
> -----Ursprungliche Nachricht-----
> Von: dba-tech-bounces at databaseadvisors.com
> [mailto:dba-tech-bounces at databaseadvisors.com]Im Auftrag von Tina Norris
> Fields
> Gesendet: Mittwoch, 8. September 2010 23:09
> An: Discussion of Hardware and Software issues
> Betreff: Re: [dba-Tech] trojan.win32.generic!bt - how to remove
>
>
> Rocky and Helmut,
>
> Do I really want to take remote control of my dad's computer?  I can see
> being tied up even more often than I am now - if he thinks I can just
> climb in and fix things whenever he runs across them (which is kind of
> frequent).
>
> I'll think about it, but that rather worries me.  At least I will go
> look at TeamViewer.  Thanks.
>
> T
>
> Tina Norris Fields wrote:
>   
>> Hi again,
>>
>> My dad is having trouble with this trojan.  Vipre reports
>> trojan.win32.generic!bt, and Dad thinks he has instructed Vipre to clean
>> the bugger - three days in a row, now.  But, every time the scan is run,
>> it keeps reporting the trojan.
>>
>> Dad originally called me because his Office shortcut toolbar was
>> misbehaving - when he clicked on the icon for Word, he got the message
>> that the program could not be started.  We did a couple of system
>> restores and got to a place where the shortcut toolbar worked.
>>
>> In the meantime, he reported repeated instances of the message that
>> Windows had recently recovered from a serious error, and did he want to
>> send the report.  I think he clicked Send one time, and something
>> strange happened, but I don't know what - all of this is going on over
>> the phone, I can't see his screen, and he generally says things like
>> "Oh, there's that little thingy again, shall I get rid of it?" and
>> sometimes before I've been able to say "Tell me what little thingy
>> you're talking about, Dad," he's already clicked some choice, so it's
>> difficult to be sure about what's been going on on his screen.  Now the
>> Windows has recovered message pops up a bunch and it takes many clicks
>> to tell it to go away.
>>
>> It was during that part of the process that he told me Vipre had
>> reported this trojan three days in a row.  We did go read a report that
>> indicated that the clean command had been canceled.  It is not clear to
>> me whether Dad did or did not instruct Vipre to clean this little
>> bugger.  Right now, he is running a Vipre scan and I am supposedly
>> returning to my work of grading my students' papers - we'll be in touch
>> again after the scan.  But I thought I'd send out a call for help.  Hey,
>> John Bartow, are you there?
>>
>> Tina
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>>
>>     
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