John Bartow
john at winhaven.net
Sat Apr 30 10:45:21 CDT 2011
Hi Tina, At this point I think you should consider backing up any user files and reinstalling Windows :o( John B. PS: When you can download Vipre Rescue from here: http://live.sunbeltsoftware.com/Download/ copy it to a to a USB memory stick and run it. It does not require the windows installer. I recommend you boot into safe mode and run it from there. However, it won't fix all the windows problems you are having. -----Original Message----- From: dba-tech-bounces at databaseadvisors.com [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris Fields Sent: Saturday, April 30, 2011 8:56 AM To: Discussion of Hardware and Software issues Subject: Re: [dba-Tech] Not Sure Quite What I'm Dealing With Here - Update 2 [Continued from Update 1] Having cleaned out the 54 infected items with MalwareBytes, I went back to trying to install Vipre. Guess what! Right back to "the Windows installer cannot be accessed." I gave another go to the unregistering and reregistering trick. No joy. Tried another update - back to the houglass followed by nothing! Found some more information on repairing the windows update agent - downloaded WindowsUpdateAgent30-x86.exe from support.microsot.com/KG/946929, and following instructions, placed it in the root, then ran it with the /wuforce switch. This did not fix the problem. Yes, I rebooted - it did not fix the problem. Another bit of advice was to use the WinXP CD, and from the command line run sfc /scannow - to verify whether all the protected Windows files are intact and in their original versions. Reboot. Attempt to install Vipre - "installer cannot be accessed." Next, I booted from the WinXP CD and ran the Repair Install. After that, I tried again to go to Windows Update to bring this fresh installation of WinXP SP2 up to date, especially to get SP3 installed. Failed - hourglass, followed by nothing. I ran WindowsUpdateAgent30-x86.exe /wuforce again - it failed with error 0x80070020. However, not I was able to reach the update site, with error 0x8.DDD0007 message that I must restart the computer before getting any more updates - turn off and install 5 updates. Next, I did a Windows update search for ServicePack 3 - found and downloaded the ISO image file xpsp3_5512.080413-2113_usa_x86fre_spcd.iso, with which I created my SP3 update CD. I ran the SP3 update. It did not complete - update.exe extended error code = 0xf200. Received instruction to run dcomcnfg, attempting to verify DCOM security - expand Component Services > Computers. When I attempted to expand the Computers folder, the whole Component Services window disappeared. I repeated that effort enough times to note that it happened consistently. I opened Admin Tools in the Control Panel, Computer Management - there is no entry for Local Users & Groups. I tried the SP3 update CD again. This time it said it did the job. But, Windows Installer is still not accessed, so I still cannot re-install Vipre. Clicking Windows Update link still produces an hourglass and nothing more. Tried the hotfix for WindowsXP-KB942288-V3-x86.exe again, after making sure it was unblocked. Reboot. Try to install Vipre. Installer cannot be accessed. Tried the hotfix for WindowsUpdateAgent30-x86.exe /wuforce, after making sure it was unblocked. Install failed with error 0x8007041d. Going directly to the windows update site, rather than trying to connect through the link, I get through the "checking your system for the latest software" screen, to the "Express" or "Custom" install screen - where no matter which choice I select, I get the message to reset my Internet Security options - error 0x800A0046. I check those settings and they are correct - they match exactly what I am instructed to set. Even if I unset them and Apply - and reset them and Apply - with or without IE restarts - I get the same message from Windows Update. The update window acknowledges that the computer is set for automatic updates - yet, it will not allow me to do any updates. I've decided to go back to the beginning. I'm running Spin-Rite on the computer right now, at level 4. Once I get that finished, I'll do another Repair Install, followed immediately by an SP3 update, and see what I have at that point. I'll keep you advised. I'll welcome and appreciate any more thoughts you guys have on this. Thanks, T John Bartow wrote: > Ditto on that > > -----Original Message----- > From: dba-tech-bounces at databaseadvisors.com > [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Stuart > McLachlan > Sent: Thursday, April 28, 2011 4:13 PM > To: Discussion of Hardware and Software issues > Subject: Re: [dba-Tech] Not Sure Quite What I'm Dealing With Here > > Better to grab a copy of ProcessExplorer and use that. I've seen > systems with TaskMgr > hijacked that I could still get into with ProcExp. > > It tells you al lot more about what is going on. > > It also lets you suspend a bunch of processes and then close then down > one at a time. It's the only way to beat those nasties that run > several instances under different names, all of which watch for each > other and restart any that are shut down. > > -- > Stuart > > _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech Website: http://www.databaseadvisors.com