[dba-Tech] No Headphone Output

Hi Tina:

Had a similar issue with a small Netbook a couple of years ago. It turned out to be a hardware issue and warranty covered it by replacing a few components in the computer...motherboard, sound board and connectors.

Note: If you bought the laptop via some charge cards (ie Visa), the warranty is doubled...in our case the one year warranty was extended to two years.

PS: Have found, in the past that Dell support is less than stellar. In one case, they recommended to a client extra hard drives for their Dell server RAID. It turned out the computer was not designed to accept these additional drives so a two hour job extended to most of the weekend...first attempting to strip the new drives and then trying to recover for the process...and that was a senior Dell tech. We discovered the issues via researching the Dell web site, then demanded compensation for our time and our upline company had to sue Dell to recover the fees.  

Jim 

----- Original Message -----
From: "Tina Norris Fields" <tinanfields at torchlake.com>
To: "DatabaseAdvisors-Tech" <dba-tech at databaseadvisors.com>
Sent: Friday, 14 March, 2014 6:47:46 AM
Subject: [dba-Tech] No Headphone Output

Hi All,

I'm working with the Dell tech people to try to solve the problem, and 
I'm exploring the online discussions on the same topic, but I also want 
to ask this gang for help.

I have a new Dell Inspiron 15R, came with Windows 8 (64-bit) - since 
upgraded to Windows 8.1.

When I plug in headphones, nothing changes - the speakers continue to 
sound and no sound comes through the headphones.  The mixer does not 
show headphones, only speakers.  The Sound properties dialog does not 
show headphones, only speakers.  All sound tests show the speakers 
working well, and do not recognize headphones at all.

After a long online chat with a Dell tech, the decision was to replace 
the motherboard.  That was done Wednesday evening.  Upon completion of 
the replacement, the initial problem remained exactly the same.

I have done all the driver updating I could find, both through the My 
Dell Drivers support and from the manufacturer Realtek Semiconductor 
website.  Results continue to be exactly the same.

So far, the online suggestions all point to setting the headphones 
option in the Sound properties dialog to be the default.  My problem is 
that there is NO headphones option in the Sound properties dialog box - 
none at all.  I do have the "Show disabled devices" and "Show 
disconnected devices" check boxes ticked.   I have uninstalled and 
reinstalled several times to no avail.  The first time I uninstalled, 
when I rebooted the system it did claim that no sound device was 
installed.  The last time I uninstalled, when I rebooted the system the 
existing device had already been installed.

The sound card is called Realtek High Definition Audio.  I'm thinking 
the sound card is defective, or, if it's truly a motherboard problem, 
then the replacement motherboard has the same defect as the original 
mortherboard.

Any ideas about a solution?  Thanks.

TNF

-- 
Tina Norris Fields
tinanfields-at-torchlake-dot-com
231-322-2787

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