[dba-Tech] Boot-up problems

[Peter Brawley]

On 2/16/2018 10:19, Arthur Fuller wrote:
> A couple of weeks ago my laptop suddenly could no longer boot. The little
> lights on the front edge blink as usual, but the computer refuses to boot.
> I hear a little repeated beep when I attempt to boot; other than that,
> nothing happens.
>
> Various external devices such as a backup drive and a DVD burner (the kind
> that can use 25GB disks) power up. I have no idea what might be wrong, and
> can't afford to have it repaired until month-end. Fortunately, I have a
> couple of computers, so things could be worse.
>
> One thing that worries me is that I'm running Windows 10; IOW, no boot disk
> from which to re-install it if the hard drive is the problem. The way
> around this is to return the machine to Dell for repair. I have no problem
> with that; in my experience they have great service and will even send a
> shipping box to safely house the machine. So if the hard disk turns out to
> be the problem, Dell will re-install Windows 10 as part of the repair.
>
> Since I'm long-past the warranty period, I'm anticipating that the repair
> will cost over $100 and maybe even $200 -- which, at today's prices, is
> approaching the cost of a new machine.
>
> Any opinions on this? Or on what might be wrong with the laptop?

Dell recommends (i) remove any connected devices and battery ad AC 
adapter, hold down power btn 30 sec, then reconnect AC & battery and 
retry boot, all this to remove internal static charge, (ii) hold down Fn 
and Power btns, note diagnostics, fix or post on Dell forum. Also see 
https://www.dell.com/community/General/Dell-Laptop-w-Windows-8-won-t-boot-past-dell-logo-screen/m-p/4000738

PB

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