[dba-Tech] Widows 10 issues

[Tina N Fields]

Um, yeah - that's already been tried. No usable restore points reported 
in the list that are far enough back in time. And, what's with that, 
anyway?

Her machine shows only three restore points - two on Feb 15, and one on 
Mar 2. Nothing earlier. Problem has been around for longer than that.

So, more research - when trying to get the system to recognize the 
drivers (that are, in fact, in the computer). We get this message:

Windows found drivers for your device but encountered an error while 
attempting to install them.

This is followed by the notation USB input device and an image of what 
looks like a chip on its side.

The next line is:

The system cannot find the file specified.

Right now, I'm baffled.

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/4/2018 2:33 PM, Susan Harkins wrote:
> Restore. If that doesn't fix everything, then you can research and troubleshoot.
>
> Susan H.
>
>
> Hi All,
>
> My friend, Jeanne, has a Windows 10 laptop computer.
>
> Suddenly, it started taking upwards of 20 minutes to boot up. Suddenly, it no longer recognizes her Logitech V220 cordless optical mouse.
> Suddenly, it no longer sees her external WesternDigital hard drive.
>
> I found the solution to the slow boot - it is the fast boot feature that is the culprit. Disabled that feature and the foot time is back to normal.
>
> Explored the mouse thing. In the Device Manager, the USB receiver entries are all marked with the warning info icon and all claim that no drivers have been installed for this device. I've searched for updated drivers for the mouse and cannot find them. Some sites claim to have the necessary drivers, but require  registration and payment - and I'm not going there. Logitech support doesn't appear to provide any drivers for this mouse. When I delete the entries and then insert the USB receiver-sender device, a pop-up tells me the device is being set up, but the mouse is never recognized. Does anybody have experience with this? It happened suddenly, as though some recent Windows update broke things - maybe rewrote a DLL somewhere that this mouse was relying on.
>
> Explore the hard drive issue, so far without success. The drive is powered. It was recognized in the Computer drives the last time I had looked - a couple weeks ago, I think. It simply does not appear any more. I've tried plugging it into different USB ports - same result:
> nothing. I took a flash drive and tried it in all the USB ports. That works just fine, so I don't think it is faulty ports. I'm going to get another cable and see if it is possibly just a sudden cable failure.
>
> Sorry to be so long-winded. Does anybody have a suggestion?
>
> Thanks,
> T
>
> --
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
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