[dba-Tech] Widows 10 issues

[Rocky Smolin]

WAG - but is there a small recovery partition on the HD with a 'restore to
original' type file(s)?  Some years ago when the manufacturers decided not
to send out CDs to DVDs with the OS on it, they made a recovery partition
with the OS in it.

R


-----Original Message-----
From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of
Tina N Fields
Sent: Monday, March 05, 2018 8:21 AM
To: dba-tech at databaseadvisors.com
Subject: Re: [dba-Tech] Widows 10 issues

That would certainly seem to be the best idea at this point.

I'm not entirely sure I can make that happen. She has none of the
documentation I would expect her to have, no installation disks, no nothing.
It's a bit frustrating.

If I could be certain her backup was good, I might simply find the utility
for resetting to factory condition. But, now, I'm not sure that her WD
MyBook backup is good. I plugged it into my computer and my computer didn't
see it, either. And, of course, she can't find the installation materials
for that drive either. (This is just so unlike her - I'm dismayed.)

Clearly, there was more than one problem. The first was the awfully slow
boot - 20 - 30 minutes (no kidding!). That one I fixed by disabling the
"fast boot" feature. The second problem is that the computer refuses to
recognize the USB optical mouse - which suddenly happened, it seems about
six weeks ago. When I suggested she make sure she had all her documents and
photos backed up, we suddenly discovered that the WD hard drive was not
showing up in the "This PC" file explorer window - but, I don't really know
how long ago that disappearance occurred.

Because Jeanne uses the "Well, I mentioned it several times a few weeks ago"
method, rather than the "There's something wrong with my computer and I
could use a little help" method of getting around to actually asking for
help, a lot of time goes by - apparently close to two full months. So,
there's no recent restore point that will help - and there are no long ago
restore points available - they all got deleted by the system storage
settings. So, I can't just restore the computer to an earlier stage.

I suspect a Windows 10 update managed to break things, maybe corrupted a few
necessary dll files. I don't have her installation disks. I don't have a
license to download the ISO that Helmut suggested. I have spent over 10
hours testing cables, searching for updated drivers, uninstalling devices
and letting the computer check for hardware changes, etc. I wish I knew
exactly which dlls the WD hard drive and the Logitech mouse need - I could
go get fresh copies from other computers and copy them in. I just don't know
what to do next.

Dang!

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/4/2018 4:52 PM, Rocky Smolin wrote:
> Can you reload the OS? Maybe that would work around the problem.
>
> r
>
> -----Original Message-----
> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On 
> Behalf Of Tina N Fields
> Sent: Sunday, March 04, 2018 10:25 AM
> To: dba-tech at databaseadvisors.com
> Subject: [dba-Tech] Widows 10 issues
>
> Hi All,
>
> My friend, Jeanne, has a Windows 10 laptop computer.
>
> Suddenly, it started taking upwards of 20 minutes to boot up. Suddenly, it
no longer recognizes her Logitech V220 cordless optical mouse.
> Suddenly, it no longer sees her external WesternDigital hard drive.
>
> I found the solution to the slow boot - it is the fast boot feature that
is the culprit. Disabled that feature and the foot time is back to normal.
>
> Explored the mouse thing. In the Device Manager, the USB receiver entries
are all marked with the warning info icon and all claim that no drivers have
been installed for this device. I've searched for updated drivers for the
mouse and cannot find them. Some sites claim to have the necessary drivers,
but require  registration and payment - and I'm not going there. Logitech
support doesn't appear to provide any drivers for this mouse. When I delete
the entries and then insert the USB receiver-sender device, a pop-up tells
me the device is being set up, but the mouse is never recognized. Does
anybody have experience with this? It happened suddenly, as though some
recent Windows update broke things - maybe rewrote a DLL somewhere that this
mouse was relying on.
>
> Explore the hard drive issue, so far without success. The drive is
powered. It was recognized in the Computer drives the last time I had looked
- a couple weeks ago, I think. It simply does not appear any more. I've
tried plugging it into different USB ports - same result:
> nothing. I took a flash drive and tried it in all the USB ports. That
works just fine, so I don't think it is faulty ports. I'm going to get
another cable and see if it is possibly just a sudden cable failure.
>
> Sorry to be so long-winded. Does anybody have a suggestion?
>
> Thanks,
> T
>
> --
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
> _______________________________________________
> dba-Tech mailing list
> dba-Tech at databaseadvisors.com
> http://databaseadvisors.com/mailman/listinfo/dba-tech
> Website: http://www.databaseadvisors.com
>
>
> _______________________________________________
> dba-Tech mailing list
> dba-Tech at databaseadvisors.com
> http://databaseadvisors.com/mailman/listinfo/dba-tech
> Website: http://www.databaseadvisors.com
>

_______________________________________________
dba-Tech mailing list
dba-Tech at databaseadvisors.com
http://databaseadvisors.com/mailman/listinfo/dba-tech
Website: http://www.databaseadvisors.com