[dba-Tech] Widows 10 issues

[Jim Lawrence]

With someone with your skills sets this is a no-brainer. 

My question is what is this about drivers? It has been years since the appropriate drivers have been any issue...all OSs I am familiar with come with a substantial set of drivers, will automatically download any unusual driver sets and only in some very odd case but then the hardware builder supply the driver. The hardware you have described is common. 

To my way of thinking there must be some other cause... Motherboard failure? Internal power supply failure? Erratic power supply and no UPS? etc.

Jim

----- Original Message -----
From: "tinanfields" <tinanfields at torchlake.com>
To: "Discussion of Hardware and Software issues" databaseadvisors.com>
Sent: Monday, March 5, 2018 8:21:20 AM
Subject: Re: [dba-Tech] Widows 10 issues

That would certainly seem to be the best idea at this point.

I'm not entirely sure I can make that happen. She has none of the 
documentation I would expect her to have, no installation disks, no 
nothing. It's a bit frustrating.

If I could be certain her backup was good, I might simply find the 
utility for resetting to factory condition. But, now, I'm not sure that 
her WD MyBook backup is good. I plugged it into my computer and my 
computer didn't see it, either. And, of course, she can't find the 
installation materials for that drive either. (This is just so unlike 
her - I'm dismayed.)

Clearly, there was more than one problem. The first was the awfully slow 
boot - 20 - 30 minutes (no kidding!). That one I fixed by disabling the 
"fast boot" feature. The second problem is that the computer refuses to 
recognize the USB optical mouse - which suddenly happened, it seems 
about six weeks ago. When I suggested she make sure she had all her 
documents and photos backed up, we suddenly discovered that the WD hard 
drive was not showing up in the "This PC" file explorer window - but, I 
don't really know how long ago that disappearance occurred.

Because Jeanne uses the "Well, I mentioned it several times a few weeks 
ago" method, rather than the "There's something wrong with my computer 
and I could use a little help" method of getting around to actually 
asking for help, a lot of time goes by - apparently close to two full 
months. So, there's no recent restore point that will help - and there 
are no long ago restore points available - they all got deleted by the 
system storage settings. So, I can't just restore the computer to an 
earlier stage.

I suspect a Windows 10 update managed to break things, maybe corrupted a 
few necessary dll files. I don't have her installation disks. I don't 
have a license to download the ISO that Helmut suggested. I have spent 
over 10 hours testing cables, searching for updated drivers, 
uninstalling devices and letting the computer check for hardware 
changes, etc. I wish I knew exactly which dlls the WD hard drive and the 
Logitech mouse need - I could go get fresh copies from other computers 
and copy them in. I just don't know what to do next.

Dang!

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/4/2018 4:52 PM, Rocky Smolin wrote:
> Can you reload the OS? Maybe that would work around the problem.
>
> r
>
> -----Original Message-----
> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina N Fields
> Sent: Sunday, March 04, 2018 10:25 AM
> To: dba-tech at databaseadvisors.com
> Subject: [dba-Tech] Widows 10 issues
>
> Hi All,
>
> My friend, Jeanne, has a Windows 10 laptop computer.
>
> Suddenly, it started taking upwards of 20 minutes to boot up. Suddenly, it no longer recognizes her Logitech V220 cordless optical mouse.
> Suddenly, it no longer sees her external WesternDigital hard drive.
>
> I found the solution to the slow boot - it is the fast boot feature that is the culprit. Disabled that feature and the foot time is back to normal.
>
> Explored the mouse thing. In the Device Manager, the USB receiver entries are all marked with the warning info icon and all claim that no drivers have been installed for this device. I've searched for updated drivers for the mouse and cannot find them. Some sites claim to have the necessary drivers, but require  registration and payment - and I'm not going there. Logitech support doesn't appear to provide any drivers for this mouse. When I delete the entries and then insert the USB receiver-sender device, a pop-up tells me the device is being set up, but the mouse is never recognized. Does anybody have experience with this? It happened suddenly, as though some recent Windows update broke things - maybe rewrote a DLL somewhere that this mouse was relying on.
>
> Explore the hard drive issue, so far without success. The drive is powered. It was recognized in the Computer drives the last time I had looked - a couple weeks ago, I think. It simply does not appear any more. I've tried plugging it into different USB ports - same result:
> nothing. I took a flash drive and tried it in all the USB ports. That works just fine, so I don't think it is faulty ports. I'm going to get another cable and see if it is possibly just a sudden cable failure.
>
> Sorry to be so long-winded. Does anybody have a suggestion?
>
> Thanks,
> T
>
> --
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
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