[dba-Tech] Widows 10 issues

Tue Mar 6 09:03:29 CST 2018

Hi Tina

No need to reinstall the OS, just download the patch mentioned in this article:

http://www.zdnet.com/article/windows-10-bug-microsoft-fixes-issue-that-broke-usb-built-in-cameras-keyboards/

Jon

Sent from one's iPhone

> On 5 Mar 2018, at 21:02, Tina N Fields <tinanfields at torchlake.com> wrote:
> 
> Thanks, Jim, for the kind words.
> 
> I think we have now established that it is a corruption of some kind in the OS. We will reinstall the OS tomorrow morning.
> 
> So, while I wasn't looking, we stopped having to worry about drivers? You know I didn't realize that.
> 
> Regards,
> T
> 
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
> 
>> On 3/5/2018 3:29 PM, Jim Lawrence wrote:
>> With someone with your skills sets this is a no-brainer.
>> 
>> My question is what is this about drivers? It has been years since the appropriate drivers have been any issue...all OSs I am familiar with come with a substantial set of drivers, will automatically download any unusual driver sets and only in some very odd case but then the hardware builder supply the driver. The hardware you have described is common.
>> 
>> To my way of thinking there must be some other cause... Motherboard failure? Internal power supply failure? Erratic power supply and no UPS? etc.
>> 
>> Jim
>> 
>> ----- Original Message -----
>> From: "tinanfields" <tinanfields at torchlake.com>
>> To: "Discussion of Hardware and Software issues" databaseadvisors.com>
>> Sent: Monday, March 5, 2018 8:21:20 AM
>> Subject: Re: [dba-Tech] Widows 10 issues
>> 
>> That would certainly seem to be the best idea at this point.
>> 
>> I'm not entirely sure I can make that happen. She has none of the
>> documentation I would expect her to have, no installation disks, no
>> nothing. It's a bit frustrating.
>> 
>> If I could be certain her backup was good, I might simply find the
>> utility for resetting to factory condition. But, now, I'm not sure that
>> her WD MyBook backup is good. I plugged it into my computer and my
>> computer didn't see it, either. And, of course, she can't find the
>> installation materials for that drive either. (This is just so unlike
>> her - I'm dismayed.)
>> 
>> Clearly, there was more than one problem. The first was the awfully slow
>> boot - 20 - 30 minutes (no kidding!). That one I fixed by disabling the
>> "fast boot" feature. The second problem is that the computer refuses to
>> recognize the USB optical mouse - which suddenly happened, it seems
>> about six weeks ago. When I suggested she make sure she had all her
>> documents and photos backed up, we suddenly discovered that the WD hard
>> drive was not showing up in the "This PC" file explorer window - but, I
>> don't really know how long ago that disappearance occurred.
>> 
>> Because Jeanne uses the "Well, I mentioned it several times a few weeks
>> ago" method, rather than the "There's something wrong with my computer
>> and I could use a little help" method of getting around to actually
>> asking for help, a lot of time goes by - apparently close to two full
>> months. So, there's no recent restore point that will help - and there
>> are no long ago restore points available - they all got deleted by the
>> system storage settings. So, I can't just restore the computer to an
>> earlier stage.
>> 
>> I suspect a Windows 10 update managed to break things, maybe corrupted a
>> few necessary dll files. I don't have her installation disks. I don't
>> have a license to download the ISO that Helmut suggested. I have spent
>> over 10 hours testing cables, searching for updated drivers,
>> uninstalling devices and letting the computer check for hardware
>> changes, etc. I wish I knew exactly which dlls the WD hard drive and the
>> Logitech mouse need - I could go get fresh copies from other computers
>> and copy them in. I just don't know what to do next.
>> 
>> Dang!
>> 
>> T
>> 
>> Tina Norris Fields
>> 231-322-2787
>> tinanfields-at-torchlake-dot-com
>> 
>>> On 3/4/2018 4:52 PM, Rocky Smolin wrote:
>>> Can you reload the OS? Maybe that would work around the problem.
>>> 
>>> r
>>> 
>>> -----Original Message-----
>>> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina N Fields
>>> Sent: Sunday, March 04, 2018 10:25 AM
>>> To: dba-tech at databaseadvisors.com
>>> Subject: [dba-Tech] Widows 10 issues
>>> 
>>> Hi All,
>>> 
>>> My friend, Jeanne, has a Windows 10 laptop computer.
>>> 
>>> Suddenly, it started taking upwards of 20 minutes to boot up. Suddenly, it no longer recognizes her Logitech V220 cordless optical mouse.
>>> Suddenly, it no longer sees her external WesternDigital hard drive.
>>> 
>>> I found the solution to the slow boot - it is the fast boot feature that is the culprit. Disabled that feature and the foot time is back to normal.
>>> 
>>> Explored the mouse thing. In the Device Manager, the USB receiver entries are all marked with the warning info icon and all claim that no drivers have been installed for this device. I've searched for updated drivers for the mouse and cannot find them. Some sites claim to have the necessary drivers, but require  registration and payment - and I'm not going there. Logitech support doesn't appear to provide any drivers for this mouse. When I delete the entries and then insert the USB receiver-sender device, a pop-up tells me the device is being set up, but the mouse is never recognized. Does anybody have experience with this? It happened suddenly, as though some recent Windows update broke things - maybe rewrote a DLL somewhere that this mouse was relying on.
>>> 
>>> Explore the hard drive issue, so far without success. The drive is powered. It was recognized in the Computer drives the last time I had looked - a couple weeks ago, I think. It simply does not appear any more. I've tried plugging it into different USB ports - same result:
>>> nothing. I took a flash drive and tried it in all the USB ports. That works just fine, so I don't think it is faulty ports. I'm going to get another cable and see if it is possibly just a sudden cable failure.
>>> 
>>> Sorry to be so long-winded. Does anybody have a suggestion?
>>> 
>>> Thanks,
>>> T
>>> 
>>> --
>>> Tina Norris Fields
>>> 231-322-2787
>>> tinanfields-at-torchlake-dot-com
>>> 
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