James Button
jamesbutton at blueyonder.co.uk
Sun Mar 2 09:03:26 CST 2014
And I forgot to mention that a major point of maintenance agreements is that the 'budget', charges and payments for work is pre-agreed so the user does not have days, or even weeks of internal admin before getting a problem dealt with. The maintenance agreement should include a named position (and person) as a contact point and authorisation authority for the 'support' call and payment. JimB -----Original Message----- From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Dan Waters Sent: Sunday, March 02, 2014 2:23 PM To: 'Access Developers discussion and problem solving' Subject: [AccessD] What Activities Should Maintenance Fees Cover? To All, With this question from John, I was wondering what developer activities should be covered in maintenance fees. It would be good to show a customer what their money is going to cover for them. Some IT Managers will figure that maintenance fees are a given, but some may not. Any thoughts? Thanks! Dan > -----Original Message----- > From: accessd-bounces at databaseadvisors.com > [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John > Serrano > Sent: Saturday, March 01, 2014 12:36 PM > To: Access Developers discussion and problem solving > Subject: [AccessD] Maintenance Fees? > > Hello, > > I have recently written an app in MS Access 2010. > Application went pretty easy, however I am getting calls about "tweaking" > the application or making enhancements. So I was discussing with them > maybe a maintenance fee? > > Does anyone charge past clients a monthly maintenance fee? or is it a > straight bill rate time number of hours you work on "whatever"? > If you do, can you give me a ball park range for the east coast of the > US of A. > PA to be exact... > > any help would be appreciated, thanks! > -- > John Serrano > -- > AccessD mailing list > AccessD at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/accessd > Website: http://www.databaseadvisors.com > > -- > AccessD mailing list > AccessD at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/accessd > Website: http://www.databaseadvisors.com > -- John Serrano -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com -- AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com