Bryan Carbonnell
Bryan_Carbonnell at cbc.ca
Wed Mar 5 07:52:00 CST 2003
John, When you talk to your tech have them look at this page: http://www.wopr.com/cgi-bin/w3t/showthreaded.pl?Cat=&Board=wrd&Number=197827&Search=true&Forum=wrd&Words=&Match=StarPost&Searchpage=0&Limit=99&Old=allposts&Main=197827 Watch for really long URL. It will give him a very systematic approach to follow to figure out what's wrong with Word. It is the best reference I have seen to troubleshoot wonky Word issues. Bryan Carbonnell bryan_carbonnell at cbc.ca >>> John.Clark at niagaracounty.com 05-Mar-03 8:39:31 AM >>> I have sent the technician to this PC again today...he just left and should be there in about an hour or so...there is quite a bit of ice here today, so that'll slow him down. Anyhow, I used the "/a" parameter and Word opened fine, w/the menu bar, but we replaced the "normal.dot" and it still didn't work. We then tried the "/r" parameter, but this didn't seem to do anything either. We uninstalled Word entirely, and reinstalled to no avail. Another of our technicians, just came into my office (i.e. a desk shoved against a partition wall, outside of our server room...I don't even have room to put tape on the floor, a la Les Nesman) and said he found some info on a possible cause. He thinks there may be a corrupt registry key. He phoned the the guy going there and told him what to try. _______________________________________________ AccessD mailing list AccessD at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/accessd Website: http://www.databaseadvisors.com