Subject: Re: [AccessD] OT - Menu bar missing in MS Word

Bryan Carbonnell Bryan_Carbonnell at cbc.ca
Wed Mar 5 07:52:00 CST 2003


John,

When you talk to your tech have them look at this page:

http://www.wopr.com/cgi-bin/w3t/showthreaded.pl?Cat=&Board=wrd&Number=197827&Search=true&Forum=wrd&Words=&Match=StarPost&Searchpage=0&Limit=99&Old=allposts&Main=197827

Watch for really long URL.

It will give him a very systematic approach to follow to figure out what's wrong with Word.

It is the best reference I have seen to troubleshoot wonky Word issues.

Bryan Carbonnell
bryan_carbonnell at cbc.ca

>>> John.Clark at niagaracounty.com 05-Mar-03 8:39:31 AM >>>
I have sent the technician to this PC again today...he just left and
should be there in about an hour or so...there is quite a bit of ice
here today, so that'll slow him down. Anyhow, I used the "/a" parameter
and Word opened fine, w/the menu bar, but we replaced the "normal.dot"
and it still didn't work. We then tried the "/r" parameter, but this
didn't seem to do anything either.

We uninstalled Word entirely, and reinstalled to no avail.

Another of our technicians, just came into my office (i.e. a desk
shoved against a partition wall, outside of our server room...I don't
even have room to put tape on the floor, a la Les Nesman) and said he
found some info on a possible cause. He thinks there may be a corrupt
registry key. He phoned the the guy going there and told him what to
try.




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