[AccessD] Bug Report

Because I am an action pack subscriber, and because the problem occurs under
OfficeXp and Windows XP received from them in the Action Pack, I have 2
available support incidents free of charge, which I am using the first of
for this bug report.  We shall see if I get it back.

John W. Colby
www.ColbyConsulting.com 

Contribute your unused CPU cycles to a good cause:
http://folding.stanford.edu/

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John W. Colby
Sent: Sunday, August 14, 2005 7:53 PM
To: 'Access Developers discussion and problem solving'
Subject: RE: [AccessD] Bug Report


LOL.  All you have to do is pay them money to tell them about their bugs and
you too can be on a first name basis.

John W. Colby
www.ColbyConsulting.com 

Contribute your unused CPU cycles to a good cause:
http://folding.stanford.edu/

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky Smolin -
Beach Access Software
Sent: Sunday, August 14, 2005 7:51 PM
To: Access Developers discussion and problem solving
Subject: Re: [AccessD] Bug Report


You're on a first name basis with Benoy?  Not many of us have that kind of 
clout.

Rocky

----- Original Message ----- 
From: "John W. Colby" <jwcolby at colbyconsulting.com>
To: "'Access Developers discussion and problem solving'" 
<accessd at databaseadvisors.com>
Sent: Sunday, August 14, 2005 4:41 PM
Subject: [AccessD] Bug Report


> The following is the response I got to my bug report:
>
> Hello John,
>
> Thank you for contacting Microsoft Online Customer Service.
>
> I appreciate the time you have taken to provide us with the feedback.
> As a Customer Service Representative, I can assist you with the 
> support options available with your Microsoft product. You can report 
> bugs by postal mail to the following address:
>
> Attn: Office Development Group
> Microsoft Corporation
> One Microsoft Way
> Redmond, WA 98052
>
> The letter should include a complete description of the bug including
> the actions, software, and hardware associated with the bug and 
> whether or not it is consistently reproducible.
>
> You may also contact Microsoft Customer Service and speak with a
> support professional about the issue and have a support case created. 
> This method will require you to utilize the standard options of 
> support that are available for your copy of Microsoft product 
> initially. Once the support professional is able to determine that the 
> problem is a bug with the software, they will not decrement the 
> incident from warranty support or account or issue a refund of any 
> credit card charges if applicable.
>
> You may contact  Microsoft Developer Support Team at (800) 936-5800.
> They are available 24 hours a day.  They will be able to assist you.
>
> John, I hope your issue gets resolved.
>
> Thank you for using Microsoft products and services.
>
> Benoy
> Microsoft Online Customer Service Representative
>
> If you have any feedback about your Online Customer Service experience
> please E-mail my manager Rahul Rajgopal at managers at microsoft.com
>
>
>
> John W. Colby
> www.ColbyConsulting.com
>
> Contribute your unused CPU cycles to a good cause:
> http://folding.stanford.edu/
>
>
> --
> AccessD mailing list
> AccessD at databaseadvisors.com 
> http://databaseadvisors.com/mailman/listinfo/accessd
> Website: http://www.databaseadvisors.com
> 

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