[AccessD] Bug Report

I subscribed to the Action Pack as well this year.  Is there any advantage 
to subscribing every year?

Rocky

----- Original Message ----- 
From: "John W. Colby" <jwcolby at colbyconsulting.com>
To: "'Access Developers discussion and problem solving'" 
<accessd at databaseadvisors.com>
Sent: Sunday, August 14, 2005 5:03 PM
Subject: RE: [AccessD] Bug Report


> Because I am an action pack subscriber, and because the problem occurs 
> under
> OfficeXp and Windows XP received from them in the Action Pack, I have 2
> available support incidents free of charge, which I am using the first of
> for this bug report.  We shall see if I get it back.
>
> John W. Colby
> www.ColbyConsulting.com
>
> Contribute your unused CPU cycles to a good cause:
> http://folding.stanford.edu/
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John W. Colby
> Sent: Sunday, August 14, 2005 7:53 PM
> To: 'Access Developers discussion and problem solving'
> Subject: RE: [AccessD] Bug Report
>
>
> LOL.  All you have to do is pay them money to tell them about their bugs 
> and
> you too can be on a first name basis.
>
> John W. Colby
> www.ColbyConsulting.com
>
> Contribute your unused CPU cycles to a good cause:
> http://folding.stanford.edu/
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Rocky Smolin -
> Beach Access Software
> Sent: Sunday, August 14, 2005 7:51 PM
> To: Access Developers discussion and problem solving
> Subject: Re: [AccessD] Bug Report
>
>
> You're on a first name basis with Benoy?  Not many of us have that kind of
> clout.
>
> Rocky
>
> ----- Original Message ----- 
> From: "John W. Colby" <jwcolby at colbyconsulting.com>
> To: "'Access Developers discussion and problem solving'"
> <accessd at databaseadvisors.com>
> Sent: Sunday, August 14, 2005 4:41 PM
> Subject: [AccessD] Bug Report
>
>
>> The following is the response I got to my bug report:
>>
>> Hello John,
>>
>> Thank you for contacting Microsoft Online Customer Service.
>>
>> I appreciate the time you have taken to provide us with the feedback.
>> As a Customer Service Representative, I can assist you with the
>> support options available with your Microsoft product. You can report
>> bugs by postal mail to the following address:
>>
>> Attn: Office Development Group
>> Microsoft Corporation
>> One Microsoft Way
>> Redmond, WA 98052
>>
>> The letter should include a complete description of the bug including
>> the actions, software, and hardware associated with the bug and
>> whether or not it is consistently reproducible.
>>
>> You may also contact Microsoft Customer Service and speak with a
>> support professional about the issue and have a support case created.
>> This method will require you to utilize the standard options of
>> support that are available for your copy of Microsoft product
>> initially. Once the support professional is able to determine that the
>> problem is a bug with the software, they will not decrement the
>> incident from warranty support or account or issue a refund of any
>> credit card charges if applicable.
>>
>> You may contact  Microsoft Developer Support Team at (800) 936-5800.
>> They are available 24 hours a day.  They will be able to assist you.
>>
>> John, I hope your issue gets resolved.
>>
>> Thank you for using Microsoft products and services.
>>
>> Benoy
>> Microsoft Online Customer Service Representative
>>
>> If you have any feedback about your Online Customer Service experience
>> please E-mail my manager Rahul Rajgopal at managers at microsoft.com
>>
>>
>>
>> John W. Colby
>> www.ColbyConsulting.com
>>
>> Contribute your unused CPU cycles to a good cause:
>> http://folding.stanford.edu/
>>
>>
>> --
>> AccessD mailing list
>> AccessD at databaseadvisors.com
>> http://databaseadvisors.com/mailman/listinfo/accessd
>> Website: http://www.databaseadvisors.com
>>
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