Stuart McLachlan
stuart at lexacorp.com.pg
Wed May 28 00:11:56 CDT 2008
Aaaaaaah! That's just plain bad design. If a person is talking to an operator, there's no way they should be ABLE TO change what has been recorded by another operator talking to a different person let alone FORCED TO. Each conversation should be a separate record in a child table - with separate fields for a timestamp, who the caller is and who the operator is. On 27 May 2008 at 22:51, jwcolby wrote: ... > They might talk to the sister of the claimant. The time is > recorded and who talked to them, the conversation etc. > > The sister might call back 10 minutes later with more > information, EXCEPT that the call is taken by some > completely different operator who pulls up the claim record, > looks at the "contact" record, and starts editing that same > exact record, adding more information provided by the sister > of the claimant. >