[AccessD] Remote Support for Access 2007 Applications ? Very Slow Response Time During the Day

Hi Brad

You are on the right track. Response times as you describe them indicates sustained network traffic. We use LogMeIn a lot, and I've never had reports on issues similar to yours.

One tool for monitoring (and a lot more) is Spiceworks:

http://www.spiceworks.com/

I've used the previous version and it was a resource hog. The present version should be better but I would recommend to install it on a dedicated admin machine.

/gustav


>>> BradM at blackforestltd.com 20-07-12 16:44 >>>
All,

I know that this is more of a network question than an Access question.

I support several Access 2007 applications for a small firm.  I am onsite most of the time and response time is very good.

Currently, I am trying to support these applications remotely via LogMeIn as I am temporarily located about 250 miles away.

Response time is quite good from 5:00 PM until 8:00 AM.  However, during normal business hours (8:00 AM to 5:00 PM) the response time that I have via LogMeIn, is VERY VERY Slow.  Sometimes it takes over a minute to "paint" a single screen.

No one in the office is seeing poor response time during business hours (they are all working "locally").

My background is in database administration and application development.  I only know enough about Network issues to be dangerous.

A number of employees (maybe 5-10) stream music and occasionally some videos over the internet during the day.  

It is my theory that this streaming of music and videos is causing my response time to be very poor during the day.

The catch is I do not know how to scientifically prove this.  I work for a small firm and there currently are no tools to monitor the network.


Here are my questions*

Is it likely that the streaming of music and videos is having a big impact on my remote response time? 

Are there any free or inexpensive network monitoring tools available that would confirm this theory.  I would like to find a network tool that could show how much of the bandwidth is being used by the streaming of music and videos.

Is there something else that I should be looking at?

Thanks,
Brad