[AccessD] Remote Support for Access 2007 Applications ? Very SlowResponse Time During the Day

Doug, Gustav, Jim, and Jim,

Thanks for your help/insights on this issue.

You have pretty much confirmed my theories.

Brad


  


-----Original Message-----
From: accessd-bounces at databaseadvisors.com on behalf of Jim Dettman
Sent: Fri 7/20/2012 12:02 PM
To: 'Access Developers discussion and problem solving'
Subject: Re: [AccessD] Remote Support for Access 2007 Applications ? Very SlowResponse Time During the Day
 
 Brad,

<<Is it likely that the streaming of music and videos is having a big impact
on my remote response time? >>

  Depends on how wide of a pipe they have into the office.  If only 2 or 3
MB/sec, then yes.  But 1 minute screen refreshes are excessive.  I would
double check logmein settings.  Most remote control apps have things like:

1. Should sound carry over?
2. Should I disable wall paper?
3. Bandwidth connection setting (low/med/high)

Etc.

 If your set for the wrong type of connection, it would be slow.

<<Are there any free or inexpensive network monitoring tools available that
would confirm this theory.  I would like to find a network tool that could
show how much of the bandwidth is being used by the streaming of music and
videos.>>

 Can't think of any off-hand; I block everything<g>

<<is there something else that I should be looking at?>>

 I would try a simple speed test on one of the internet sites when your
remoted in.  If you get a low result, then you have part of the answer.

 Also if you can get into the router, most have means of measuring bandwidth
being used.

Jim.

-----Original Message-----
From: accessd-bounces at databaseadvisors.com
[mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Brad Marks
Sent: Friday, July 20, 2012 10:44 AM
To: Access Developers discussion and problem solving
Subject: [AccessD] Remote Support for Access 2007 Applications ? Very
SlowResponse Time During the Day

All,

I know that this is more of a network question than an Access question.

I support several Access 2007 applications for a small firm.  I am onsite
most of the time and response time is very good.

Currently, I am trying to support these applications remotely via LogMeIn as
I am temporarily located about 250 miles away.

Response time is quite good from 5:00 PM until 8:00 AM.  However, during
normal business hours (8:00 AM to 5:00 PM) the response time that I have via
LogMeIn, is VERY VERY Slow.  Sometimes it takes over a minute to "paint" a
single screen.

No one in the office is seeing poor response time during business hours
(they are all working "locally").

My background is in database administration and application development.  I
only know enough about Network issues to be dangerous.

A number of employees (maybe 5-10) stream music and occasionally some videos
over the internet during the day.  

It is my theory that this streaming of music and videos is causing my
response time to be very poor during the day.

The catch is I do not know how to scientifically prove this.  I work for a
small firm and there currently are no tools to monitor the network.


Here are my questions.

Is it likely that the streaming of music and videos is having a big impact
on my remote response time? 

Are there any free or inexpensive network monitoring tools available that
would confirm this theory.  I would like to find a network tool that could
show how much of the bandwidth is being used by the streaming of music and
videos.

Is there something else that I should be looking at?

Thanks,
Brad  
    

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