[AccessD] Remote Support for Access 2007 Applications ? Very Slow Response Time During the Day

Hi Brad,

We have swapped to using Team viewer rather than Log Me In as we were starting to have exactly those performance issues too.  Each have their pros and cons, but Team viewer is certainly more responsive than Log me in and generally works a lot faster.  Worth a look. 

<<http://www.teamviewer.com/en/index.aspx>>

Cheers
Darryl

-----Original Message-----
From: accessd-bounces at databaseadvisors.com [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Brad Marks
Sent: Saturday, 21 July 2012 12:44 AM
To: Access Developers discussion and problem solving
Subject: [AccessD] Remote Support for Access 2007 Applications ? Very Slow Response Time During the Day

All,

I know that this is more of a network question than an Access question.

I support several Access 2007 applications for a small firm.  I am onsite most of the time and response time is very good.

Currently, I am trying to support these applications remotely via LogMeIn as I am temporarily located about 250 miles away.

Response time is quite good from 5:00 PM until 8:00 AM.  However, during normal business hours (8:00 AM to 5:00 PM) the response time that I have via LogMeIn, is VERY VERY Slow.  Sometimes it takes over a minute to "paint" a single screen.

No one in the office is seeing poor response time during business hours (they are all working "locally").

My background is in database administration and application development.  I only know enough about Network issues to be dangerous.

A number of employees (maybe 5-10) stream music and occasionally some videos over the internet during the day.  

It is my theory that this streaming of music and videos is causing my response time to be very poor during the day.

The catch is I do not know how to scientifically prove this.  I work for a small firm and there currently are no tools to monitor the network.


Here are my questions...

Is it likely that the streaming of music and videos is having a big impact on my remote response time? 

Are there any free or inexpensive network monitoring tools available that would confirm this theory.  I would like to find a network tool that could show how much of the bandwidth is being used by the streaming of music and videos.

Is there something else that I should be looking at?

Thanks,
Brad