[AccessD] What Activities Should Maintenance Fees Cover?

Again this is all GREAT feedback and has given me quite a bit to think
about! Thanks for the input...



On Sun, Mar 2, 2014 at 9:57 AM, James Button
<jamesbutton at blueyonder.co.uk>wrote:

> Basic activity considerations start with more what is out rather than what
> is
> in:
>
> Ad-hoc telephone support - including user advice, support/training.
> Site visits to deal with matters as above where you were called and asked
> to fix
> ____.
> Sorting out problems caused by client staff doing inappropriate things to
> the
> facility.
>
> Testing and user acceptance of the modified facility.
>
> PII - again raised it's expensive (over)head.
>
> Working with 'fixes' to the OS and associated environment.
> Working with new versions of the OS.
> Working within the requirements of new legislation.
>
> Working with new versions of the underlying apps (Access etc.).
> (consider the changes needed going from desktop Access 2003 to 2007, 2010,
> 2013
> & 365 working online wirelessly from tablets & phones)
>
> Working with changes to the clients IT setup (moving from desktop to
> in-house
> server to cloud.
>
> Small enhancements requested by the client (e.g. new input process for
> data feed
> or user interaction).
>
> And is the contract for the client (who may cease to trade under that id),
> or
> for a transferrable installation?
>
> Substantial enhancements such as the company going corporate multi-company
> and
> multinational (multi-currency and multitime-zone).
>
> JimB
>
>
> -----Original Message-----
> From: accessd-bounces at databaseadvisors.com
> [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of Dan Waters
> Sent: Sunday, March 02, 2014 2:23 PM
> To: 'Access Developers discussion and problem solving'
> Subject: [AccessD] What Activities Should Maintenance Fees Cover?
>
> To All,
>
> With this question from John, I was wondering what developer activities
> should be covered in maintenance fees.  It would be good to show a customer
> what their money is going to cover for them.
>
> Some IT Managers will figure that maintenance fees are a given, but some
> may
> not.
>
> Any thoughts?
>
> Thanks!
> Dan
>
> > -----Original Message-----
> > From: accessd-bounces at databaseadvisors.com
> > [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of John
> > Serrano
> > Sent: Saturday, March 01, 2014 12:36 PM
> > To: Access Developers discussion and problem solving
> > Subject: [AccessD] Maintenance Fees?
> >
> > Hello,
> >
> > I have recently written an app in MS Access 2010.
> > Application went pretty easy, however I am getting calls about "tweaking"
> > the application or making enhancements. So I was discussing with them
> > maybe a maintenance fee?
> >
> > Does anyone charge past clients a monthly maintenance fee? or is it a
> > straight bill rate time number of hours you work on "whatever"?
> > If you do, can you give me a ball park range for the east coast of the
> > US of A.
> > PA to be exact...
> >
> > any help would be appreciated, thanks!
> > --
> > John Serrano
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> >
>
>
>
> --
> John Serrano
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-- 
John Serrano