[AccessD] FW: Blog on Rex Website

[James Button]

And - 
YOU will need to 
1) address the possibility of trolls, spam bots and competitors postings.
2) Moderate posts before they appear - if you allow public - or client access
controlled posting - and that implies validation of authorised poster(s).
3) Have an email contact for the moderator, so the 'moderation' can be
discussed.
4) Need to properly address the possibility ( probability) that annoying a
poster by not presenting posts can result in: 
    a) Denial of service attacks
    b) A similarly named forum/web place where publically visible complaints
about the moderator not posting the following reports of your facilities and
service faults.

Although there is facebook and other public posting forums.

Once 'you' go web based for interaction with the public, you are starting  a
whole new ballgame - and it isn't one you can easily  closedown if you get
fed-up with it.

JimB  
 

-----Original Message-----
From: AccessD [mailto:accessd-bounces at databaseadvisors.com] On Behalf Of FW
Salato Center
Sent: Wednesday, March 23, 2016 8:37 PM
To: Access Developers discussion and problem solving
Subject: Re: [AccessD] FW: Blog on Rex Website

You can have a blog that doesn't allow for reader comments. We considered one
for Salato -- one where the educators could check in frequently and just note
interesting things going on, but we really don't have the time for it, so we
decided not to do it. 

Susan H. 

Agreed Rocky.  They should make sure they have the resources to deal with the
blog. If it is a smaller business with low traffic then it might be manageable
with the current team.  If they are likely to get a higher volume (many
responses in a day) then they might need to bring additional skills to the
table.

How they handle complains is critical.  If the owner is the type to take it all
personally and it turns into an online pissing contest than that can cause a lot
of damage to the brand.  If handled well and with elan, than it can add a lot of
value - however like many things in life doing this well is a skill and perhaps
shouldn't be left to just anyone to manage.

One final thing is be mindful that who ever has the ability to post can also
damage your brand, so choose wisely.



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