[AccessD] Bug in Access 365

[Jim Dettman]

it went directly to the Microsoft Access product team.

As far as what they will do about it and when, they never say.

However given that they have a solid repo case, that it crashes without hiding the main window (Access does not need to used in unusual way), and the crash is consistent, I think it will get fixed, and fixed relativly soon (couple months).   That is just my opinion however.

I know it's discouraging at times, but while it may seem simple to fix a bug, in many cases it's not.   More often then not, they don't have a clear repo case, so they spend a lot of time just nailing it down.

 Then, they might not be responsible for the code that's causing the problem.  It's easy to forget that "Access" is made up of several different things, and of course runs on top of Windows.

Then, when you're dealing with millions of users, the last thing you want to do is break something else, so lots of regression testing.  You also don't want to change the products behavior in a way that might break existing apps.

I know of one bug with list boxes where the number impacted by the bug would have been exceedingly small, but the fix could would have potentially impacted everyone using Access.   Given that, and that their was a workaround for it, they decided not to fix it.

And it's not about who reports it.   A bug is a bug.   But with each, they need to weigh all the various factors, and that decides what gets fixed or not, and how quickly it needs to get fixed.

Honestly, given the scope of the job they have in balancing all the various factors, they (the Access product team) do a pretty darn good job believe it or not.

Jim

Sent from my iPhone

> On Apr 10, 2021, at 6:40 AM, Bill Benson <bensonforums at gmail.com> wrote:
> 
> Jim out of curiosity who would you pass it along to, what will they do
> about it, and when?
> 
> I try to stay optimistic but it gets harder every year.
> 
> When I point out bugs to  MS product support teams they rarely promise to
> do anything even though they admit something is broken.
> 
> Is it about who reports the issue? -  or what gets their product teams to
> take action?
> 
> No one in this thread mentioned the upvote method. You know, where people
> report a bug fix request or feature change that is posted on a support
> site, and people are supposed to hope enough people upvote so attention is
> given. Do you have an “in” with product teams?
> 
> 
> On Fri, Apr 9, 2021 at 4:53 AM Jim Dettman via AccessD <
> accessd at databaseadvisors.com> wrote:
> 
>> Borge,
>> 
>>    I will pass it along.
>> 
>> Jim.
>> 
>> 
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