[AccessD] Bug in Access 365

[James Button]

Definitely agree with Bill.

Of special note re the fixing-it was the linespacing in the lists of entries in Outlook, where the report to MS actually pointed out the glitch in the code where someone had replaced a "match the font line spacing" with a fixed line height and they still did not fix the problem.

Also my conversation with a "Feedback to the team"  person re. the problematic Onedrive Home user web facility
 not allowing width setting, or scrolling (horizontally)  through the filenames to see the end of the names.
 - and vertical scrolling through a folder content only showing some of the entries in a folder.
- and showing the names of files being uploaded.
I was told that the Feedback did not go into the Dev/maintenance team database, and the person I was speaking to had no contact - oral, recorded, or written with the maintenance team, their management or their IT environment.


Sort of like when the Government says we are listening to you - 
Meaning there is a team setup to record WHO complained 
 so they could be 'dealt with' 
Not actually meaning  that the problems reported would be recorded so they could be fixed.


So - if you there is actually a feedback path where the problems will be considered and addressed, please PLEASE tell us ! 
  

JimB


-----Original Message-----
From: AccessD <accessd-bounces+jamesbutton=blueyonder.co.uk at databaseadvisors.com> On Behalf Of Bill Benson
Sent: Saturday, April 10, 2021 11:40 AM
To: Access Developers discussion and problem solving <accessd at databaseadvisors.com>
Cc: Jim Dettman <jimdettman at verizon.net>
Subject: Re: [AccessD] Bug in Access 365

Jim out of curiosity who would you pass it along to, what will they do
about it, and when?

I try to stay optimistic but it gets harder every year.

When I point out bugs to  MS product support teams they rarely promise to
do anything even though they admit something is broken.

Is it about who reports the issue? -  or what gets their product teams to
take action?

No one in this thread mentioned the upvote method. You know, where people
report a bug fix request or feature change that is posted on a support
site, and people are supposed to hope enough people upvote so attention is
given. Do you have an “in” with product teams?


On Fri, Apr 9, 2021 at 4:53 AM Jim Dettman via AccessD <
accessd at databaseadvisors.com> wrote:

> Borge,
>
>     I will pass it along.
>
> Jim.
>
>
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