[AccessD] Bug in Access 365

[Jim Dettman]

Jim,

   In terms of features (or lack thereof), your best path is to use the un-happy face up on the main title bar.

  That brings up the feedback dialog, which believe it or not, Microsoft pays close attention to.   User Voice was a great tool I thought for feature requests, but a lot of people filled it up with things that were simply not feasible, so the good stuff was getting drowned out.

  As far as bugs, the same thing applies; use the feedback dialog.   It does get floated to the right people, especially when you have something like Borge ran into.   Personally, as a small company or individual, I would not use product support as you usually you need to get to level II before it gets enough attention, and that can be a painful process.   If you are a large company (hundreds or thousands of seats), then you have volume licensing along with software assurance, and have different channels you can use to reach Microsoft.

  Then there are MVP's like myself, who Microsoft uses as a liaison between the user community at large and Microsoft.  A MVP's main "job" is to make people aware of a product and share knowledge, but because we are in so many places, it's another tool they can use to spot problems early.  It's not something we specifically are asked or told to do, but simply a by-product of being involved with the community.

   But now with the feedback dialog and the telemetry they get out of the software (that's the "Do you want to share data with Microsoft" thing), they usually know about something before we do.  We can sometimes help in getting a repo sample together as often people report a bug, but don't have a clear sense of what is causing it.

   I reached out to Microsoft on this one because it was a clearly a bug, one that was consistently reproduceable, knew it would be somewhat high on the priority list because it involves a feature just added, and causes a crash of Access.  It's one thing to have a feature not work, but another matter when it causes a crash.   Only thing that would rate higher would be something that affects data.

JimD.

   

-----Original Message-----
From: AccessD On Behalf Of James Button via AccessD
Sent: Saturday, April 10, 2021 7:34 AM
To: 'Access Developers discussion and problem solving' <accessd at databaseadvisors.com>
Cc: James Button <jamesbutton at blueyonder.co.uk>
Subject: Re: [AccessD] Bug in Access 365

Definitely agree with Bill.

Of special note re the fixing-it was the linespacing in the lists of entries in Outlook, where the report to MS actually pointed out the glitch in the code where someone had replaced a "match the font line spacing" with a fixed line height and they still did not fix the problem.

Also my conversation with a "Feedback to the team"  person re. the problematic Onedrive Home user web facility
 not allowing width setting, or scrolling (horizontally)  through the filenames to see the end of the names.
 - and vertical scrolling through a folder content only showing some of the entries in a folder.
- and showing the names of files being uploaded.
I was told that the Feedback did not go into the Dev/maintenance team database, and the person I was speaking to had no contact - oral, recorded, or written with the maintenance team, their management or their IT environment.


Sort of like when the Government says we are listening to you - 
Meaning there is a team setup to record WHO complained 
 so they could be 'dealt with' 
Not actually meaning  that the problems reported would be recorded so they could be fixed.


So - if you there is actually a feedback path where the problems will be considered and addressed, please PLEASE tell us ! 
  

JimB


-----Original Message-----
From: AccessD <accessd-bounces+jamesbutton=blueyonder.co.uk at databaseadvisors.com> On Behalf Of Bill Benson
Sent: Saturday, April 10, 2021 11:40 AM
To: Access Developers discussion and problem solving <accessd at databaseadvisors.com>
Cc: Jim Dettman <jimdettman at verizon.net>
Subject: Re: [AccessD] Bug in Access 365

Jim out of curiosity who would you pass it along to, what will they do
about it, and when?

I try to stay optimistic but it gets harder every year.

When I point out bugs to  MS product support teams they rarely promise to
do anything even though they admit something is broken.

Is it about who reports the issue? -  or what gets their product teams to
take action?

No one in this thread mentioned the upvote method. You know, where people
report a bug fix request or feature change that is posted on a support
site, and people are supposed to hope enough people upvote so attention is
given. Do you have an “in” with product teams?


On Fri, Apr 9, 2021 at 4:53 AM Jim Dettman via AccessD <
accessd at databaseadvisors.com> wrote:

> Borge,
>
>     I will pass it along.
>
> Jim.
>
>
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